Help Desk Analyst

Platinum Dermatology Partners LLC•San Diego, CA

66d•$29 - $40

About The Position

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. The Help Desk Support Agent serves as the first point of contact for all technical support needs within our organization. This role is vital to ensuring clinicians and staff have seamless access to the technology and systems they rely on to deliver high-quality patient care. The ideal candidate must live in the San Diego, CA area.

Requirements

High School diploma or GED is required.
At least 2-3 years of technical support or help desk experience, ideally within a healthcare setting.
Strong working knowledge of Windows OS, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP).
Proficiency with Active Directory, VPN technologies, remote support tools, and endpoint security.
Understanding of HIPAA compliance and handling of protected health information (PHI).
Excellent customer service and communication skills, with a patient, professional, and empathetic approach.
Ability to prioritize tasks and manage time effectively in a busy environment.
Strong problem-solving abilities and keen attention to detail.
Must have a valid Driver's license.

Nice To Haves

Associate’s degree in Information Technology, Computer Science, or related field preferred, or equivalent professional experience.
Experience supporting EHR systems (such as NextGen) is highly desirable.

Responsibilities

Respond promptly to IT support requests via phone, email, ticketing system, or in person, providing courteous and effective assistance.
Troubleshoot and resolve issues related to hardware, software, network connectivity, printers, and specialized medical devices.
Provide support for healthcare applications and Electronic Health Record (EHR) systems, escalating more complex problems to senior team members.
Manage user accounts, including password resets and access rights in Active Directory, email systems, and clinical applications.
Deploy, configure, and maintain computers, mobile devices, and other peripherals in compliance with HIPAA and organizational security policies.
Document all support activities, solutions, and follow-ups within the IT ticketing system.
Collaborate with IT colleagues to identify trends and contribute to long-term improvements.
Educate users on best practices for security, application use, and self-help troubleshooting.
Participate in after-hours or on-call support rotations as required.