Help Desk Analyst

TEKsystems•Greensboro, NC

6d•$16 - $18•Onsite

About The Position

Our client is seeking a Bilingual help desk analyst to provide IT support to end user across North America. This position will be onsite 5 days a week in the Greensboro location. Key Responsibilities - Diagnose and resolve technical issues for products and services. - Deliver prompt, professional support to customers through phone, email, and chat. - Guide customers through step-by-step solutions to address their concerns. - Escalate advanced or specialized issues to the appropriate support teams. - Record all customer interactions, troubleshooting steps, and resolutions in the help desk system. - Conduct follow-ups to confirm full resolution and customer satisfaction.

Requirements

Proven experience in a customer service or technical support role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using help desk software and other relevant tools.
Flexibility to work various shifts, including evenings and weekends.
helpdesk
app support
customer service
help desk
windows
windows 10

Responsibilities

Diagnose and resolve technical issues for products and services.
Deliver prompt, professional support to customers through phone, email, and chat.
Guide customers through step-by-step solutions to address their concerns.
Escalate advanced or specialized issues to the appropriate support teams.
Record all customer interactions, troubleshooting steps, and resolutions in the help desk system.
Conduct follow-ups to confirm full resolution and customer satisfaction.