We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization.
Provide phone support for company employees worldwide for a portion of the day
Perform installation of PC hardware and software.
Perform onboarding and deboarding duties for end users.
Assist in network and hardware troubleshooting.
Assist in performing preventative maintenance and upgrades on servers.
Help to facilitate and participate in project related work.
Perform hands on tasks determined by the information systems staff.
Assist in updating user and technical documentation.
Embrace I.T. shared services approach of supporting the entire business when applicable.
Associate's degree in computer science, information technology, or related-field
At least 2 years of experience working in IT
Must be able to read, write, and speak fluent English
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
Must be able to perform work subject to ITAR/EAR regulations.
A Bachelor's degree in computer science, information technology, or related-field is preferred.
Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk
Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
Adept in writing technical solutions and providing helpdesk ticket updates
Energetic, organized, and detailed oriented.
Highly developed interpersonal skills and the ability to work well in a team-based environment.
Customer focused and pragmatic problem solver.
Ability to work Independently, with minimal supervision.
Technically inclined in modern computer systems
Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.