Help Desk Analyst - Medical Marijuana
About The Position
Do you want to learn about one of the nation’s fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don’t miss out on this opportunity!
Requirements
- Outgoing friendly and professional manner
- Helpful and empathetic personality
- Clear speaking voice. Fluent in English.
- Aptitude for computer and web applications.
- Ability to adjust to frequently changing processes and resources.
- Successful candidates will comply with the Federal Vaccine mandate
Responsibilities
- Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
- Using a knowledgebase and other resources, offer solutions or recommended next steps.
- Documenting calls including steps taken in a web-based ticketing system
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
