Help Desk Analyst

Atmosphere TV•Austin, TX

15d•Onsite

About The Position

We’re looking for a Help Desk Analyst to own day-to-day support of our internal hardware and software environment, troubleshoot technical issues as they arise, and keep employees productive. You’ll operate with a high degree of autonomy while collaborating as needed to keep systems running smoothly. The environment moves quickly, so adaptability, sound judgment, and a practical problem-solving mindset are essential. This position is on-site in Austin, TX! Availability to be in-office 4-5 days a week is required.

Requirements

Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
Experience with Okta, Google Workspace Slack
Familiarity with Rippling IT is a strong plus
Proficiency in troubleshooting and analyzing issues using a systematic approach
Help desk support experience, preferably in a distributed office/remote environment
Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
Good organizational skills, communication, and interpersonal skills with an attention to detail
Able to manage multiple projects in a fast-paced, deadline-driven environment
Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues

Responsibilities

Setup, support, & troubleshoot laptops, workstations, printers and network.
Manage configuration & security for MacOS w/ Jamf and Crowdstrike & Windows with Intune & Crowdstrike.
Resolve or escalate IT support tickets in a timely manner with a high level of customer service.
Install and configure desktop applications and cloud/SaaS services.
Manage user accounts and permissions within Okta, Rippling, and Google Workspace.
Assist HR with onboarding and offboarding processes, ensuring smooth transitions.
Onboard new employees by providing equipment, access, and tools needed.
Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies.
Assist with network setup, maintenance, and troubleshooting.
Contribute to process any policy improvements and provide IT support of company-wide initiatives.
Create and update documentation for common technical issues, resolutions, and standard operating procedures.