Help Desk Analyst

Newmeyer & Dillion LLP • Newport Beach, CA

6d

About The Position

We are looking for a help desk analyst with 3 years of relevant desktop/ help desk support and customer service in legal services preferred. This role is ideal for someone who has strong working knowledge of PCs, network hardware, operating systems and software (including file server, workstation, printers, and networking protocols).

Requirements

• High School Diploma or GED required; Associ­ates or Undergraduate degree in information systems or related field preferred.
• At least 3 years of relevant Desktop/Help Desk support and customer service experience in legal services desired.
• Strong working knowledge of PCs, network hardware, operating systems and software (including file server, workstation, printers, and networking protocols).

Nice To Haves

• CompTIA (A+, Network+, Security+), Microsoft O/ S, Microsoft 365 ser­vices suite, Cisco phones, Microsoft Intune knowledge preferred.

Responsibilities

• Works closely and collaboratively with the I.T. Team.
• An integral part of the Help Desk call rotation.
• Provide timely resolution remotely or in person.
• Enters all Help Desk requests and resolutions into the ticket system.
• Creation and termination of user accounts for new and past employees. Including setup of computer equipment, phones and printers.
• Manages and maintains employee information in Active Directory, including the addition and the deletion of members from security and distribution groups.
• Maintains, manages and distributes loaner technology inventory.
• Maintains IT assets, inventory and repair logs.
• Thorough understanding of current PC operating systems, hardware configurations and peripheral hardware.
• Maintains and monitors end-user workstations and productivity on local area network.
• Troubleshoots computer problems, determine source and advise on ap­propriate action.
• Performs a variety of maintenance, software installation, end-user sup­port to ensure end-user workstations and network performance meet firm user requirements
• Assists in the configuration, installation and testing of network equipment, desktops, laptops and attached devices.
• Effectively applies troubleshooting and problem-solving skills to various hardware and network problems in a timely manner.
• Provides IT management with ideas for how technology and department services support can be more effectively used in the delivery of high quality services to the Firm's clients.
• Maintains desktop hardware and software directly or through equipment manufacturer warranty.
• Will participate in the team's weekly on-call support rotation.
• Develops documentation, requirements, specs, test strategies and implementation plans.
• Performs miscellaneous technical support tasks on special technical projects and phone systems, as assigned by the IT Manager/Director.
• Performs responsibilities in accordance with all company standards, policies and procedures.
• Observes confidentiality in all firm and client matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED