Help Desk Analyst, Corporate
Perella Weinberg Partners•New York, NY
23h•$60,000 - $95,000
About The Position
Perella Weinberg Partners is actively searching for a goal-oriented, outside of box thinker to join the Service Desk team in our New York City office. The role will provide first and second level support for our global offices. Perella Weinberg Partners is a face pace environment with plenty of opportunities to learn, touch and feel the latest technology.
Requirements
- Knowledge of the following is required: Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications
- Network fundamentals (connections, components, protocols)
- Active Directory (structure, policies, management)
- Experience with Local and Remote user assistance
- Intune Mobile Device Management
- Proficient with Laptops, and physical desktops
- Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI
- Must have experience supporting users in a fast pace environment with white glove service in person and over the phone.
- Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently.
- Participation in an on-call rotation will be required.
- Bachelor’s degree required
- Ideal candidate should have 1 to 3 years of professional experience
- Our team cares about your ability to solve problems in a sustainable way by working with people, not just technology.
Nice To Haves
- Knowledge of the following is a PLUS: VOIP systems management
- Enterprise level video conferencing systems
- Patch management and software deployment
- Python or PowerShell Scripting
- Understanding of Internet and network security
- ITIL Process flow and Incident management
Responsibilities
- Assist in Move, Add and Changes
- Build, deploy and maintain end-user devices
- Track, prioritize, document and resolve end-user incident tickets
- Develop and document process and procedural enhancements
- Manage, maintain, and audit hardware and software inventory
- Maintain a high level of responsiveness, communication, and professionalism
- Evaluate and solve advanced technical issues
- Provide technical guidance and training to end-users
- Maintain and support a O365, VDI and mobile environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
