Help Desk Analyst

Loffredo Fresh Foods•Des Moines, IA

14d•$55,000 - $60,000•Onsite

About The Position

Join Loffredo Fresh Foods as an Help Desk Analyst based out of our Des Moines Headquarters. We are a local, family-owned food and produce distributor that has proudly served the Midwest region for over 130 years. We distribute to 11 different states across our 6 locations. Loffredo Fresh Foods believes that our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and committed to meeting our customer’s needs. The Help Desk Analyst is responsible for providing help desk support, assisting with network and hardware troubleshooting, and improving IT service delivery across the organization. This role also contributing to cybersecurity efforts and participating in IT projects. The ideal candidate will possess exceptional customer service skills and have a strong foundation in enterprise systems support, help desk operations, and networking.

Requirements

Education in a related field (e.g. IT, Computer Science, MIS) or 2+ years of experience in an IT Help Desk or Technical Support role
Proven ability to provide exceptional customer service, with a focus on resolving technical issues efficiently while maintaining a positive user experience
Strong knowledge and hands-on experience with Microsoft Windows, Windows Server, and Office 365
Experience with help desk support and ticketing systems
Experience with network troubleshooting (e.g., LAN/WAN, switches, IP configuration)
Understanding of cybersecurity principles and compliance basics
Excellent problem-solving skills with the ability to analyze issues and implement effective solutions
Strong communication and training abilities for both technical and non-technical users

Nice To Haves

Exposure to ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Visual Produce) and WMS/TMS platforms preferred

Responsibilities

Act as the initial point of contact for all help desk requests, ensuring issues are addressed promptly or escalated to the appropriate team when needed
Oversee help desk ticket resolution, ensuring prompt follow-up and a positive user experience throughout the process
Support enterprise systems (ERP, WMS, and TMS), ensuring performance, availability, and reliability
Troubleshoot and resolve network and connectivity issues
Support and maintain Microsoft 365 tools, including automating business processes using Power Automate and creating workflows with Microsoft Forms
Track, prioritize, and resolve IT service requests through the helpdesk ticketing system
Prepare KPI reporting for IT and other departments
Assist with managing relationships with IT vendors and service providers including weekly status updates
Identify recurring issues or user difficulties and recommend solutions, process improvements, or system enhancements
Collaborate with stakeholders to ensure IT systems align with business processes
Support cybersecurity and compliance efforts, including account access reviews and security alerts, and senior management reporting
Create and maintain IT documentation, policies, SOPs, user guides, and training materials
Provide end user training
Participate in a rotating on-call schedule to support after-hours critical issues

Benefits

Competitive salary and comprehensive benefit package including medical, dental, vision, available the 1st of the month following 30 days of employment
401k with company match available following 6 months of employment
Additional voluntary insurance such as basic/supplemental life and disability
Paid time off & Paid holidays
Bi-Weekly Pay or the option to enroll in Daily Pay for immediate access to earned wages
Regular and constructive performance feedback
Healthy, fresh produce you can take home to your family through our generous employee purchase program

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