Help Desk Administrator

Seaboard Corporation•Guymon, OK

13h•Onsite

About The Position

We have an exciting Help Desk Administrator opportunity in our Guymon office. In this highly impactful role, you will be a key member of the scheduling team. The Help Desk Administrator provides support to the user community and the servers, services, and applications they use by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The Help Desk Administrator reports to the Service Desk Manager and works closely with IT staff, management, and end users. The successful person brings a can do attitude and positive energy every day and is prepared to communicate with all levels of employees. ABOUT US At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Fresh® pork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. We are a Fortune 500 employer, recently nominated by the Business Journal as one of the “Best Places to Work”, representing our dynamic culture, where our employees can contribute and understand why they matter.

Requirements

Thorough understanding of Microsoft Server, Windows/11 products, Microsoft Office365 and ability to learn new versions as released
Strong Active Directory understanding and ability to apply this knowledge
Client PC connectivity understanding - ethernet, TCP/IP, VPN, and Wi-Fi
Smart device and mobile phone support capabilites
Excellent troubleshooting and documentation skills
Excellent written and verbal communication skills
A business/customer first attitude and mindset
Self-directed with the ability to work independently

Nice To Haves

Bachelor's degree in Computer Science or Information Systems preferred
3+ years in an IT support and troubleshooting role
Basic network (Ethernet, TCP/IP, Wi-Fi, DNS, DHCP) and network device (switch, router, Wireless APs) troubleshooting knowledge

Responsibilities

Respond to requests for technical assistance and provide onsite and remote account administrative support to user populations across a five-state business operation.
Resolve and/or delegate help desk requests received via ticketing system, email, walk-up or phone.
Prioritize duties and requests based on business needs and impact through collaboration with other help desk team members.
Maintain asset management system and control device/accessory inventory Maintain basic business devices, mobile phones, tablets, copiers, printers, fax, etc.
Manage onboarding/offboarding process including devices.
Support audio and video equipment in conference rooms and elsewhere.
Work with purchased application users and vendors for support and problem resolution.
Respond to emergency-level occurrences timely, including during nights and weekends.
Other duties may be added and/or assigned as needed.