Hearing Aid Technician - Charlottesville, VA

WSA Americas • Charlottesville, VA

3d • $22 - $24 • Onsite

About The Position

As a Hearing Aid Technician, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.

Requirements

• Experience interacting with customers/clients, experience in sales environment preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to work quickly, accurately and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.
• High School diploma preferred or equivalent work history.
• 1-2 years experience

Responsibilities

• Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
• Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
• Work with front office staff to convert walk-in, clients recall existing clients, and answer incoming phone calls.
• Comply with FDA guidelines, WSA practice guidelines and QPG protocols while providing excellent routine/follow up client care.
• Work within a team environment with other members of the center staff to achieve goals established by management.
• Complete second half of HAF’s, clean and check appointments to open HCP capacity.
• Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
• Assist primary provider to ensure products are prepared and ready to dispense
• Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
• Restore settings on repaired aids, call clients for pickup. Verify hearing aids have arrived for scheduled appointments.

Benefits

• Top priority of culture and community including ongoing training
• Attractive compensation package with monthly bonus opportunities
• Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
• Mentorship and professional development opportunities
• Field support for your hearing center
• Continuing education, LinkedIn Learning and tuition reimbursement
• Career advancement pathways for Center Support and Client Care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED