Hearing Aid Specialist

Amplifon•Lakeland, FL

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Licensed Hearing Aid Specialists . We are seeking passionate, driven individuals who are committed to making a difference. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Requirements

Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
1+ year training or related experience as a Hearing Instrument Specialist
Current knowledge of hearing aid devices and technology
Experience in a customer facing role, dedicated to providing high quality customer service
Confident, attentive, empathetic, and solution oriented
Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems

Responsibilities

Manage the customer journey
Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services
Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle
Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health
Promote hearing health awareness and integrity
Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data
Stay current on industry trends and maintain professional credentials through continuous education
Lead sales of hearing aids and accessories
Contribute to individual and office revenue goals
Drive local engagement by supporting marketing initiatives and managing special events
Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations