Hearing Aid Techician - Durham, NC
About The Position
HearUSA is a leader in hearing healthcare. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. We are taking a stand and reducing the stigma around hearing loss. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters. What it’s all about: As a Hearing Aid Technician, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care. What’s in it for you? Top priority of culture and community including ongoing training Attractive compensation package with monthly bonus opportunities Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs Mentorship and professional development opportunities Field support for your hearing center A Place to Grow your Career: Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer: A professional development team of dedicated Regional Training Managers Continuing education, LinkedIn Learning and tuition reimbursement Career advancement pathways for Center Support and Client Care
Requirements
- Experience interacting with customers/clients, experience in sales environment preferred.
- Ability to pay close attention to detail with a high degree of accuracy.
- Ability to work quickly, accurately and independently in a fast-paced environment.
- Willingness to learn and use new computer programs/applications.
- Experience with team environment and achieving monthly goals preferred.
- High School diploma preferred or equivalent work history.
- 1-2 years experience
Nice To Haves
- Experience interacting with customers/clients, experience in sales environment preferred.
- Experience with team environment and achieving monthly goals preferred.
- High School diploma preferred or equivalent work history.
Responsibilities
- Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
- Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
- Work with front office staff to convert walk-in, clients recall existing clients, and answer incoming phone calls.
- Comply with FDA guidelines, WSA practice guidelines and QPG protocols while providing excellent routine/follow up client care.
- Work within a team environment with other members of the center staff to achieve goals established by management.
- Complete second half of HAF’s, clean and check appointments to open HCP capacity.
- Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
- Assist primary provider to ensure products are prepared and ready to dispense
- Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
- Restore settings on repaired aids, call clients for pickup. Verify hearing aids have arrived for scheduled appointments.
Benefits
- Top priority of culture and community including ongoing training
- Attractive compensation package with monthly bonus opportunities
- Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
- Mentorship and professional development opportunities
- Field support for your hearing center
- A professional development team of dedicated Regional Training Managers
- Continuing education, LinkedIn Learning and tuition reimbursement
- Career advancement pathways for Center Support and Client Care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
