Irving - Healthy Living - Healthy Living Cust Svc Spec - Part-Time

HEB•Irving, TX

About The Position

Job Summary: As a Customer Service Specialist in our Healthy Living Department, you'll provide a well-stocked and well-maintained department while providing superior customer service. Key Responsibilities & Essential Functions:• Customer Service / Sales: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales Prepares work schedules for department Provides work direction and training to department Partners • Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy - Required
Strong customer service and interpersonal skills - Required
Strong verbal / written communication skills - Required
Strong time-management, planning, and organization skills - Required
Strong merchandising and selling skills - Required
Leadership skills - Required
Ability to manage multiple priorities and shift focus between projects / tasks in a fast-paced environment - Required
Ability to train partners - Required
HS Diploma or GED - Required
Completion of Basics of Safety training - Required
Function in a fast-paced, retail environment, in detailed and precise tasks
Handle customer complaints in a professional, courteous manner
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs

Nice To Haves

1+ years Experience - Preferred

Responsibilities

Provides superior customer service
Answers customer questions regarding products and assists them with selections
Helps customers locate store merchandise
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Prepares work schedules for department
Provides work direction and training to department Partners
Stocks and rotates items as needed
Assists with inventory control
Loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays