Healthcare Subject Matter Expert

Verkada•Raleigh, NC

2d•$220,000 - $235,000•Remote

About The Position

We are seeking a highly skilled and knowledgeable Healthcare Subject Matter Expert (SME) to join our dynamic Growth Team at Verkada, a leader in cloud-based security technology solutions. In this role, you will leverage your expertise in Physical and Cyber Security strategies on higher education campuses to provide strategic insights, enhance thought leadership, guide product development and integrations, and support sales and strategic customer engagements. Your deep understanding of security best practices, cutting-edge technology, key stakeholders and customer needs will be pivotal in helping customers achieve value from their technology investments, while shaping the company’s offerings and positioning in the marketplace. With a background in leading security strategy in higher education, your understanding of security policy mandates in higher education (e.g. infrastructure security, access control, acceptable use, audit preparedness) and the many stakeholders across safety, facilities and IT will provide thought leadership and strategic discussions with higher education clients moving from reactive to proactive security: establishing baselines, better detection, monitoring and response. Your expertise in how to modernize not only security technology, but network & endpoint tools will allow you to communicate how higher education clients can build a foundation for stronger campus security and many of the security improvements auditors / compliance bodies often look for (e.g. unified monitoring, consistent configuration, fewer vendor-sprawl exposures). This role is remote U.S.

Requirements

Experience: 15+ years of experience in technology, with a focus on areas such as cyber-physical security convergence, threat intelligence, investigation best practices and security operations in higher education.
Technical Expertise: Strong understanding of security technologies, platforms, tools, and frameworks. Ability to articulate complex technical concepts to both technical and non-technical audiences.
Industry Knowledge: Deep knowledge of the security landscape, emerging threats, industry standards, key stakeholders in higher education security decision making.
Customer-Centric: Proven ability to engage with customers and understand their needs, challenges, and business drivers.
Communication Skills: Exceptional written and verbal communication skills. Experience in delivering presentations, training, and demos.
Collaboration: Strong team player with the ability to collaborate across departments, including customer teams, marketing, sales, engineering and support.
Problem-Solving: Ability to analyze complex security issues and provide actionable recommendations to both internal teams and external clients.

Nice To Haves

Industry Expertise: Years of experience in leading law enforcement and security strategy development and teams to deliver safety, security and investigative power to higher education campuses and communities.
Educational Background: Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field.
Public Speaking/Industry Engagement: Experience speaking at industry conferences, panels, and events.
Consulting Experience: Background in consulting or advisory roles with a focus on security technologies and solutions.

Responsibilities

Strategic Guidance and Thought Leadership: Serve as the company’s expert on industry trends, emerging threats, security technologies, and best practices. Provide thought leadership through white papers, webinars, and presentations at law enforcement and security industry events.
Product and Solution Development: Collaborate with product management and engineering teams, and key integration partners to help shape the development of new products and enhancements. Translate market and customer needs into actionable product/integration requirements.
Marketing and Field Event Guidance: Collaborate with our marketing teams to help shape effective campaigns to enhance customer experience and engagement. Give guidance on industry events, groups, and associations that should be supported.
Customer Engagement and Support: Act as a trusted advisor to customers and prospects, helping them understand how our security technologies can solve their business challenges. Provide pre-sales support, discussions on cyber and physical security, and security on higher education campuses,, and post-sales guidance.
Channel Enablement and Partner Co-Marketing: Working with key partners to speak on industry best practices and collaboration on solutions that best meet customer needs.
Market Research and Competitive Analysis: Conduct in-depth research on market trends, competitive products, and customer needs to ensure our security solutions are aligned with industry demands and ahead of the competition.
Sales Enablement and Training: Develop and deliver training materials, technical content, and sales tools to enable the sales team to communicate the value proposition of our products to customers effectively.
Internal Knowledge Sharing: Share industry insights, best practices, and technical expertise across the organization, ensuring alignment between all teams (sales, enablement, marketing, engineering).
Compliance and Regulatory Expertise: Stay up-to-date with security standards, regulations, and compliance frameworks relevant to our industry. Advise the company on compliance requirements for security technologies.
Customer Presentations, Channel Co-Marketing and Demos: Lead presentations, product demonstrations, and briefings with customers and prospects, ensuring the value and capabilities of our security solutions are clearly communicated.

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits