Healthcare Dispatch (SOC) - Oakland

Blackstone Consulting, Inc. • Oakland, CA

4d • $27 - $27 • Onsite

About The Position

Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status The Security Operation Center Dispatcher/Operator is directly responsible for answering telephones, acknowledging alarm signals, monitoring video recording devices as assigned throughout the assigned Service Area, and providing the information to the Security SOC Administrator, supervisor and officers accurately. The SOC Dispatcher/Operator is also responsible for documenting incidents (including names, actions and times) on the Daily Activity Report. The SOC Dispatcher/Operator responds to security needs of assigned healthcare facility, its agents or contractors and BCI personnel. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Assist with the protection of staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace.

Requirements

• High School Diploma
• Criminal Justice, Law Enforcement, Organizational Leadership, Healthcare Security
• Experience in security, military, law enforcement related experience
• Customer service experience
• Security Guard Card
• Computer and spreadsheet software knowledge
• Knowledge of or ability to learn security operations and procedures
• Courteous telephone manner
• Strong oral and written communication skills
• Strong customer service and service delivery orientation
• Detail oriented and able to handle multiple tasks
• Ability to interact effectively at various social levels and across diverse cultures

Responsibilities

• Serves and is directly responsible for the monitoring of the alarm systems, the cameras, and the radio systems for security throughout the assigned Service Area.
• Make decisions: rapidly, accurately, and often with very little information to go on.
• Liaison between security and all other departments as well as patients and visitors.
• Responsible for making the appropriate internal and external notifications during facility emergencies or unusual events, as well as keeping the Security Shift Lead or Supervisors at all locations advised of unusual occurrences that might affect his or her shift.
• Responsible for accurately processing, logging and reporting events on his or her shift, coordinating incident and service request responses, and performing routine equipment maintenance as directed by the Lead or Supervisor.
• Assigned logistical support projects and other duties within the SOC as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED