Evergreen- Healthcare Customer Service Representative
Atento•Caguas, PR
4d
About The Position
The Customer Service Representative will be responsible for coordinating and schedule appointments between members and healthcare providers, providing direct support to members regarding their coverage.
Requirements
- High school diploma.
- Bilingual
- At least 1 year of customer service experience.
- Strong communication and interpersonal skills.
- Willingness to continuously learn new products, systems, and policies.
- Demonstrated skills in courtesy, empathy, timely resolution, value creation, and relationship building.
- Ability to pass computer and typing assessments.
Responsibilities
- Ensure all customer interactions comply with established procedures and relevant regulations.
- Address customer needs and expectations in a professional and efficient manner.
- Follow up on open cases to ensure timely and satisfactory resolution
- Resolve questions related to policies and benefits.
- Respond quickly to customer concerns, delivering effective solutions and demonstrating a strong commitment to customer satisfaction.
Benefits
- Competitive salary.
- Benefits package (including medical insurance).
- A positive team environment built on trust, collaboration, and excellence.
- 10% productivity bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
