Healthcare Customer Service Rep

TEKsystems • Emmett Charter Township, MI

2d • $17 - $20 • Onsite

About The Position

As the Patient Care Coordinator, you’ll be the friendly face patients see first and the helpful voice they hear when they call. This is a highly meaningful, customer‑service‑driven position supporting mostly elderly patients—so patience, kindness, and empathy are essential.
You’ll manage front‑desk responsibilities, coordinate appointments, verify insurance, and help keep our office running smoothly.

Requirements

• Friendly, patient, and empathetic—especially with elderly patients
• Strong multitasking skills
• Comfortable handling a high volume of calls
• Organized, dependable, and calm under pressure

Nice To Haves

• Experience with medical offices or insurance verification is a PLUS

Responsibilities

• Provide excellent front‑desk service—greet patients, assist walk‑ins, and guide them to exam rooms.
• Manage incoming calls with patience and clarity.
• Communicate frequently with our Grand Rapids office and other branch locations.
• Schedule and register patients with accuracy and professionalism.
• Maintain complete and correct patient documentation.
• Learn and use W+F software (training provided).
• Verify insurance information using various insurance portals.
• Process and track patient orders, including outbound follow-up calls.
• Uphold strong attendance, punctuality, and reliability standards.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed