Healthcare Customer Care Rep 11:30am-8:00pm EST

Summit Health

2d • $18 - $20

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Customer care representative is responsible for answering inbound calls in a centralized access center environment. Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols. Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s). Obtains, verifies and updates patient information; maintains confidentiality according to policies: • Patient demographics • Pre-registration of patients • Insurance contracts and coverage • Electronic Health Record • Other data fields as needed Achieves a minimum call standard as pre-determined by department goals. Maintain a 95% or higher call quality threshold and 90% or above CSAT Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines and measurements. We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.

Requirements

• High School Graduate/GED required
• 1+ year of healthcare experience required.
• EPIC system experience
• Ability to communicate in English, both orally and in writing required.
• Strong interpersonal and customer service skills are required.
• Ability to organize and perform multiple tasks promptly required.
• Strong attention to detail required.
• Previous office and computer experience required.
• Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum)

Nice To Haves

• 2 years’ customer service experience preferred.
• Knowledge of medical terminology preferred.
• Experience with Standard Office Technology in a Window based environment preferred.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

Responsibilities

• Responsible for scheduling patient appointments in a multi-specialty, multi-location environment.
• Accurately recommends physicians and schedules into multiple medical specialties with individual scheduling criteria for 500+ providers.
• Responsible for identifying and coordinating the required medical test before seeing a physician for a physical examination or to bring a patient in fasting.
• Must be able to identify WC/MVA insurance cases for referral to a case coordinator.
• Perform patient account upgrades including demographics, health insurance, referring provider, and PCP.
• Must be knowledgeable and conversational in all health insurances that are par or non-par with Summit Health/VillageMD.
• Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff.

Benefits

• The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.
• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees