Health & Wellness/Administrative Services Manager

Kroger•Novi, MI

About The Position

Oversee day-to-day operations of Kroger Health locations within the division to ensure operational excellence, including adherence to best practices, successful execution of company strategies and achievement of financial targets. Provide expertise in divisional operations-related functions such as labor management, training, and scheduling of providers. Collaborate with the division's Human Resources (HR) generalist and Kroger Health HR to facilitate the progression of technicians through training programs. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

High School Diploma or GED
2+ years of Operations management experience
Strong critical thinking skills, attention to detail and ability to draw conclusions from a data set
Intermediate Microsoft Office skills
Excellent leadership, team building, organization, problem solving, computer, oral and written communication skills
Demonstrated ability to work collaboratively with stakeholders and peer groups
Ability to exhibit a professional presence and confident demeanor to achieve/sustain positive working relationships
Exceptional leadership and management skills and ability to motivate, develop and inspire a team

Nice To Haves

Associate Degree
Any pharmacy or retail healthcare experience
Any store management experience
MD1 or LE training completion

Responsibilities

Oversee scheduling processes and practices, directing provider staffing, ensuring departments are staffed and in alignment with the prescribed staffing model
Work with division labor manager to review and appropriately adjust labor forecasts
Ensure best practices are being executed while providing feedback to the retail divisions' Operations, Labor, and HR teams regarding these practices
Collaborate on action plans utilizing scorecards to make data driven decisions with HR and the Health & Wellness (H&W) division leader
Review and assist with processes to achieve shrink and inventory goals
Provide feedback to HR generalist regarding recruiting and/or retention efforts in specific locations
Work with HR Generalist to execute Kroger Health HR direction
Ensure associates complete the appropriate training for their role, including all assigned courses
Teach, train and model all applicable company initiatives
Work with pharmacy practice coordinators and operations specialists to ensure the development of all Kroger Health associates
Support compliance with recordkeeping
Monitor performance to budget with regards to labor, training, and promotion
Support regulatory compliance of all pharmacy locations at the direction of the corporate compliance department
Supervise and coach direct reports in the performance of their duties, complete performance reviews and provide feedback to direct reports
Must be able to perform the essential job functions of this position with or without reasonable accommodation