HUC - Health Unit Coordinator - Emergency Department West Allis

American Addiction Centers•West Allis, WI

1d•Onsite

About The Position

The Health Unit Coordinator (HUC) in the Emergency Department at Aurora West Allis Medical Center is a full-time, benefits-eligible position, working 36 hours per week with 0700/0900 start times, including every other weekend and holiday. This role involves coordinating tests and treatments across various departments, maintaining knowledge of departmental functions and services, and facilitating patient care communications using multiple-line telephones, paging systems, and hospital information systems. The HUC screens calls, monitors and troubleshoots office equipment, and arranges repairs for major malfunctions. Key responsibilities also include managing the Electronic Medical Record (EMR) and other computer systems for ordering supplies and equipment, processing daily patient charges, and compiling chart forms for admissions, transfers, discharges, and expirations. The HUC ensures medical records are complete, accurate, and contain correct patient demographic information and registration details. A crucial aspect of the role is establishing and maintaining positive customer relations, responding courteously to requests and call lights, and fostering effective communication within the healthcare team. The coordinator must demonstrate knowledge and skills appropriate for providing age-specific patient care, understanding growth and development principles across the lifespan, and assessing patient status to identify and meet their age-specific needs according to departmental policies.

Requirements

High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
No experience required.
Basic computer skills.
Excellent oral and written communications.
Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
High level of attention to detail essential.
Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).

Responsibilities

Coordinates tests and treatments with and between various departments for patients on nursing units.
Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system.
Screens incoming telephone calls.
Monitors department office equipment and troubleshoots minor problems.
Arranges repair of major malfunctions.
Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment.
Processes daily patient charges and/or related procedures through the system.
Compiles necessary chart forms for admissions, transfers, discharges and expirations.
Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
Establishes and maintains positive customer relations and contributes to a harmonious work environment.
Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.