Health Unit Coordinator - HUC
About The Position
The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the “first impression” guests (patients or visitors) experience during their stay at Aurora on France Senior Living and Transitional Care Unit from the welcome and greeting; through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions. 80 hours per two weeks Day shift Every third weekend Located - Edina, Minnesota
Requirements
- 1 year customer service experience
Nice To Haves
- High School Diploma or equivalent
- 2+ years customer service experience
- Previous HUC, administrative or hospitality industry experience
Responsibilities
- Ensures exceptional patient & guest experience is achieved
- Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
- Answers patient intercoms/call light promptly and relays requests in a timely manner.
- Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.
- Protects confidentiality of protected health information while working in a highly visible environment.
- Orders patient meals per patient procedure daily.
- Coordinates activities of unit to support patient care staff.
- Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
- Orders and maintains adequate stock of office supplies.
- Performs telephone message taking and directs communication in a timely fashion.
- Effectively uses communication systems for both routine and emergency transactions.
- Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
- Interacts with other health care team members, patients and public in a prompt and courteous manner.
Benefits
- medical
- dental
- vision plans
- life insurance
- short-term and long-term disability insurance
- PTO and Sick and Safe Time
- tuition reimbursement
- retirement
- early access to earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
