Health Unit Coordinator

HealthPartners/GHI•Saint Paul, MN

12h

About The Position

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the Birth Center as a Health Unit Coordinator (HUC)! This unit cares for Labor & Delivery, Post Partum/Newborn Nursey, and Special Care Nursery. On average the Birth Center, delivers two-hundred and fifty babies per month, supports the largest midwife practice in the Twin Cities, and cares for low and high-risk Obstetrical patients. Individuals who are hired into this role receive a one to two week training about the electronic health system and how to use it effectively to ensure they can be that partner for good. Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors. As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse. Work Schedule/FTE: This position is a .6 FTE (24 hours per two weeks’ pay period) working the nights (11pm-7:30am). This position does require you work every other weekend and holiday.

Requirements

Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program.
Skill and ability to demonstrate exceptional customer service.
Ability to respond patiently and effectively to questions asked by patients, family, providers and staff.
Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
Proficient computer skills.
Ability to use office equipment
Ability to set priorities and manage time effectively
Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes.

Nice To Haves

High school diploma or equivalent
Completion of a HUC or related healthcare education program
Previous experience using an electronic medical record
Knowledge of medical terminology
Demonstrates understanding of patient rights and privacy

Responsibilities

Providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing.
Organizing, and maintaining unit supplies necessary for daily activities
Preparing and maintaining patient records
Preforming data entry into the electronic system
Acting as a resource to medical staff regarding hospital protocols
Communicating between staff, patients, families, care providers, and between the unit and other hospital departments.