Health System Specialist (Corporate Compliance Investigations Coordinator)

Department of Veterans Affairs•Asheville, NC

42d•Onsite

About The Position

The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Healthcare Network (VISN6), at the Western North Carolina VA Healthcare System (WNCVAHCS) in Asheville, NC. The position serves as the Corporate Compliance Investigations Coordinator (CCIC) in the Corporate Compliance section (CCS), Office of the Executive Director. The incumbent works directly for the Chief, Corporate Compliance, who reports to the Executive Director. Major Duties and Responsibilities of the Health Systems Specialist - Corporate Compliance Investigations Coordinator include but are not limited to the following: Oversight and Coordination of Corporate Compliance Investigations: This position requires the ability to direct and coordinate a wide variety of administrative and technical activities to ensure appropriate actions are implemented. This could include the development and implementation of new trainings/services, enhancement of existing training/services, or corrective actions required to address identified deficiencies to mitigate agency risks and vulnerabilities. This includes the skill of leading interdisciplinary teams, projects, and programs to accomplishing the organizational goals and objectives. Requires the ability to communicate in writing and orally for a wide variety of purposes. Additionally, the position requires the ability to maintain confidentiality of sensitive or privacy protected information. The CCIC is responsible to coordinate and oversee all incoming requests for investigations and/or fact findings from internal sources and a variety of oversight organizations including, but not limited to Office of Accountability and Whistleblower Protection (OAWP), Office of Inspector General (OIG), Office of General Counsel (OGC), Government Accountability Office (GAO), Equal Employment Opportunity Office (EEO), Harassment Prevention Program (HPP), Tort Claims, and internal staff issues not resolved at the service level. CCIC plans, conducts and/or coordinates investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspicion of violations of criminal laws. CCIC ensures administrative investigations are compliant with all applicable policies and collective bargaining obligations. CCIC will direct the assignments of investigations including preparing charge letters for AIBs. The CCIC will provide AIB members and other fact finders with support needed to complete the investigation. The CCIC will coordinate setting up the required resources (i.e. - supplies, interview rooms, Control Fund Point (CFP) management, scheduling interviews, obtaining and payment for a court reporter, etc.) for investigations. CCIC will oversee the completion of final written report to the Executive Director or the requesting Executive Leadership Team member or Service Chief regarding the outcome of those investigation(s) and/or fact finding(s). The CCIC is responsible for ensuring that final reports are supported by the preponderance of the evidence. CCIC manages, processes, and completes all non-malpractice tort claims investigations from Veterans, visitors/guests/or family/caregivers of the Veteran, and all WNCVAHCS employee claims. These tort claims consist of, but are not limited to, items such as property damage or loss of property while a visitor or patient at the WNCVAHCS. CCIC will work collaboratively with the Risk Manager and/or OGC on tort claims depending on the complexity of the claim. Program Oversight and Investigative Data: CCIC is responsible for oversight of the administrative investigations program. The CCIC ensures the integrity of the program and that all final summaries, investigations and/or fact findings follow program expectations. Creates and maintains templates and other materials to support program needs. Develops databases and spreadsheets for tracking information and analyzes and evaluates data collected to identify patterns that may be indicative of system-wide issues. Works closely with the Corporate Compliance Chief to identify and evaluate potential risks and vulnerabilities and provide recommendations for mitigation. Provides quarterly reports to ELT indicating identified trends regarding investigations, small tort claims, allegations, and changes within AIB, OAWP, OIG, OGC, GAO, EEO, and HPP processes to ensure compliance and to develop and modify any necessary changes. Education and Training: Oversees the development and implementation of regular and effective education and training for all WNCVAHCS employees on issues related to conducting fact findings and investigations. Performs other duties, as assigned, including serving as an alternate or back-up for other program managers in the section. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: M-F 0800 - 4:30PM Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Corporate Compliance Investigations Coordinator)/PD044820 Financial Disclosure Report: Not required

Requirements

Ability to direct and coordinate a wide variety of administrative and technical activities to ensure appropriate actions are implemented.
Skill of leading interdisciplinary teams, projects, and programs to accomplishing the organizational goals and objectives.
Ability to communicate in writing and orally for a wide variety of purposes.
Ability to maintain confidentiality of sensitive or privacy protected information.

Responsibilities

Coordinate and oversee all incoming requests for investigations and/or fact findings from internal sources and a variety of oversight organizations including, but not limited to Office of Accountability and Whistleblower Protection (OAWP), Office of Inspector General (OIG), Office of General Counsel (OGC), Government Accountability Office (GAO), Equal Employment Opportunity Office (EEO), Harassment Prevention Program (HPP), Tort Claims, and internal staff issues not resolved at the service level.
Plans, conducts and/or coordinates investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspicion of violations of criminal laws.
Ensures administrative investigations are compliant with all applicable policies and collective bargaining obligations.
Direct the assignments of investigations including preparing charge letters for AIBs.
Provide AIB members and other fact finders with support needed to complete the investigation.
Coordinate setting up the required resources (i.e. - supplies, interview rooms, Control Fund Point (CFP) management, scheduling interviews, obtaining and payment for a court reporter, etc.) for investigations.
Oversee the completion of final written report to the Executive Director or the requesting Executive Leadership Team member or Service Chief regarding the outcome of those investigation(s) and/or fact finding(s).
Manage, processes, and completes all non-malpractice tort claims investigations from Veterans, visitors/guests/or family/caregivers of the Veteran, and all WNCVAHCS employee claims.
Work collaboratively with the Risk Manager and/or OGC on tort claims depending on the complexity of the claim.
Responsible for oversight of the administrative investigations program.
Ensures the integrity of the program and that all final summaries, investigations and/or fact findings follow program expectations.
Creates and maintains templates and other materials to support program needs.
Develops databases and spreadsheets for tracking information and analyzes and evaluates data collected to identify patterns that may be indicative of system-wide issues.
Works closely with the Corporate Compliance Chief to identify and evaluate potential risks and vulnerabilities and provide recommendations for mitigation.
Provides quarterly reports to ELT indicating identified trends regarding investigations, small tort claims, allegations, and changes within AIB, OAWP, OIG, OGC, GAO, EEO, and HPP processes to ensure compliance and to develop and modify any necessary changes.
Oversees the development and implementation of regular and effective education and training for all WNCVAHCS employees on issues related to conducting fact findings and investigations.
Performs other duties, as assigned, including serving as an alternate or back-up for other program managers in the section.