Investigations Coordinator

ADC LTD NM•Albuquerque, NM

19h•Onsite

About The Position

The Investigations Coordinator is a non-credentialed position that completes background requests for employment verification, background checks, and low-risk non-sensitive investigative services for ADC LTD NM customers. This role must have exceptional administrative and data entry skills, be an effective communicator, extremely vigilant and possess excellent organization and decision-making skills. While performing essential duties of the position, the Investigations Coordinator must ensure that exceptional customer service is provided.

Requirements

Must possess a minimum of a high school diploma or equivalent.
Minimum of two years of administrative and clerical procedures.
Ability to make independent and good judgement decisions utilizing ADC policies and procedures.
Extensive computer skills with proficiency in Microsoft Suite, specifically Excel.
Demonstrate strong verbal and written communication skills.
Ability to stay focused and multitask.
Ability to maintain a professional demeanor in a fast-paced environment.
Strong team player with the ability to collaborate effectively across departments.
Possess excellent organizational skills and attention to detail.
Ability to prioritize work tasks according to the level of sensitivity.
Ability to handle sensitive and personal employee information.
Must be able to pass a background check and drug screen.

Responsibilities

Process client requests for subject searches, background checks and verifications
Prepare accurate and timely subject summaries and reports for clients
Utilize the internal systems, such as Tazworks, and related applications to complete background checks and verifications
Maintain effective working relationships with customers and internal partners
Deliver exceptional customer service by responding to inquiries and ensuring client needs are met
Serve as the primary point of contact for field investigators and maintain positive working relationships
Coordinate case activities and assign investigative case work to field investigators
Compile, review, and submit investigator reports to the customer ensuring accuracy, completeness and adherence of the case to meet customer guidelines
Monitor case progress and timelines to ensure service-level requirements are met
Respond to field investigator inquires and conduct follow-ups as necessary
Handle phone management: -answer multi-line telephone system, page and transfer calls to the appropriate person. Actively screen phone calls for upper management and sales calls by asking the appropriate questions in a polite and professional manner, receive and relay messages to employees and provide information to callers.
Maintain access control: screen, log in visitors prior to granting access to the Corporate Headquarters. Responsible for monitoring visitor and badge activity and closed-circuit TV surveillance. Adhere and enforce all company security procedures including reporting all security concerns to management. Assist with escorting duties when needed.
Provide professional customer service: maintain the front office and reception and ensure the area remains clean and tidy. Assist the general public, clients, customers and staff with inquiries. Greet persons entering the organization and direct persons to the correct destination. Working knowledge of corporate structure, departments and employees. Must stay updated on incoming, transferred and terminated employees.
Perform general administrative duties: responsible for general administrative and clerical support. Receive mail and packages and notify appropriate individuals and/or departments of the arrivals. Prepare FedEx labels and boxes for mailings. Maintain and upkeep the office supply closet as well as ordering office supplies for all employees. Maintain the copy room with all FedEx supplies needed for all employees.
Monitor video surveillance systems: report and document any issues developed regarding the parking lot and building security by observing several monitors located at the Receptionist Desk.
Perform all other duties, as assigned