Health Records Technician

Salud Para La Gente

1h • $22 - $27

About The Position

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 390 employees and continue to provide high quality services to patients of all ages.

We are seeking a dynamic, organized and detail-oriented Health Records Technician to maintain the overall health record system. The Health Records Technician performs clerical functions within the health record necessary for clinical operations. This position requires the ability to function effectively in an environment where it is necessary to perform several tasks simultaneously and where interruptions are frequent.

This position supports the organization's mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community, and accountability and ownership.

The ideal candidate will embrace our mission to provide high quality health care to patients of all ages. This position requires the ability to follow policies and procedures; function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent; communicate effectively and respectfully with people from different racial, ethnic, and cultural backgrounds and lifestyles, and to demonstrate a knowledge and sensitivity to their needs; handle callers and clients courteously and professionally; maintain effective working relationships with agency staff and clients.

Requirements

• High School diploma or GED required
• Two years’ experience working in a health care setting
• Experience with Medical/Dental records applications.
• Medical/Dental terminology proficiency acquired through formal coursework.
• Able to work in a fast-paced/high demand environment.
• Able to withstand frequent interruptions.
• Able to work independently with high level of accuracy.
• Bilingual Spanish/English required.
• Individuals hired on or after July 19, 2017, who have not successfully taken a Medical Terminology class (to be confirmed by proof of taking and passing class with a grade of “C” or better) will be placed at the Medical Records Technician scale. They will have six (6) months to successfully complete the class with a grade of “C” or better.
• Standing, walking, sitting, typing, reaching, bending, moving and/or lifting up to 50 pounds.

Nice To Haves

• One year experience with ICD-10 medical and dental codes preferred.

Responsibilities

• Responsible for sorting, routing, and uploading to patient chart all faxes on a daily basis and in a timely manner.
• Upload health records to patients’ charts and route to provider for review. Identify corresponding open order and link report.
• Obtain requested results and reports from external web portals (SCHIE, LPCH, etc.).
• Scan documents to patients’ charts, routing for review as appropriate, to meet patient care needs. Identify corresponding open order and link report.
• Responsible for uploading, scanning and/or tasking providers all incoming prescription requests in a timely manner.
• Responsible for processing and completing health record requests from patients, staff and other requestors.
• Responsible for pulling and filing paper health records, their safe storage and ongoing purging of inactive charts, per the Chart Retention Policy and Procedure.
• Process record requests. Ensure proper authorization for disclosure is obtained and on file.
• Adhere to and follow state and federal privacy laws to safeguard and protect the health records.
• Identify and provide suggestions for improvements to current workflows.
• Contribute to positive team effectiveness by responding to requests for assistance.
• Maintain confidentiality of patient records and clinic business.
• Participate in department and staff meetings.
• Consistently adhere to and/or exceed SPLG’s communication guidelines and expectations with patients, peers, and supervisors.
• Greet every patient with a verbal greeting, eye contact and a smile.
• Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions. Listen skillfully and display a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance. Respond to patient needs in ways that are helpful and beyond expectation.
• Maintain effective working relationship with a diverse employee, patient and business population.
• Adhere to the SPLG Mission, Vision, and Values, standards of conduct and HIPAA principles.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, and Life Insurance Plans
• Paid Time Off (PTO): 19 days per year
• Paid Holidays: 12 per year
• 401(k) Retirement Plan with employer contribution
• Voluntary Long-Term Disability
• Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.
• On-call employees are eligible for California sick pay, pro-rated based on hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees