Health Records Specialist - Public Health

County of Mecklenburg, NC•Charlotte, NC

5d•$20 - $22•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations. Position Summary Provide clerical support to include reconciling, maintaining and releasing health records. This essential independently working position, assists with the implementation and monitoring of policies and procedures related to State and Federal regulations and standards in area programs for health information services.

Requirements

Experience: Minimum of two years of general records management experience.
Education: High School Diploma, or equivalent
Combination of relevant education and relevant experience accepted?: Yes
May require a valid North Carolina or South Carolina Driver's License

Nice To Haves

Knowledge of Customer service principles
Knowledge of Database applications
Knowledge of Telephone etiquette
Knowledge of Applicable Federal, State, and local laws, rules, and regulations
Knowledge of Confidentiality guidelines
Skills Providing customer service
Skills Filing
Skills Entering information into appropriate databases
Skills Using modern office equipment
Skills Using a computer and related software applications
Skills Retrieving records from storage
Abilities Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Abilities Customer Service: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Abilities Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Abilities Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Abilities Team Success: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Abilities Technical Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Abilities Time Management and Follow Through: Effectively managing one’s time and resources to ensure that work is completed efficiently
Abilities Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Computer Skills Proficient in various complication applications including Microsoft Office Suite

Responsibilities

Release information to appropriate individuals based on applicable consent release information
Analyze and determine if information to be released is valid; process information to be released; record related information in electronic database
Request information from other agencies; log requests and releases in appropriate database
File materials in proper locations in accordance with applicable procedures
Provide customer service to internal and external customers, which may include doctors, nurses, clinical staff, clients, families, court systems, and/or other applicable agencies via telephone, fax, mail, and direct contact regarding health information
Ensure the security of records and other client documentation; check client information at admission and discharge for accuracy and compliance; review key elements in charts and electronic databases concurrently for quantitative analysis purposes
Ensure client records are created, completed and accessible in a timely manner to assist treatment staff with the delivery of quality services
Create and review forms to ensure that requested forms meet applicable State, Federal, and facility standards
May be required to staff shelters in the event of a disaster
Mecklenburg County Health Department Employees: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.