Health Program Manager 3

State of Arizona•Phoenix, AZ

40d•Onsite

About The Position

The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. The Newborn Screening Hearing Follow-Up Supervisor serves as a Health Program Manager III and is responsible for work of considerable difficulty in planning, implementing, and administering statewide newborn hearing screening follow-up activities. This position plays a critical role in ensuring timely and effective follow-up for newborns and infants who do not pass or do not receive a newborn hearing screening directly impacting public health outcomes, agency operations, and financial stewardship. As a newborn hearing screening manager, this role is distinguished by its broad scope and complexity, requiring mastery of technical program guidelines, regulatory frameworks, and independent decision-making. The supervisor leads a team of professional follow-up personnel, overseeing daily work, setting performance standards, and ensuring compliance with state and federal mandates.

Requirements

Knowledge of principles and practices of newborn hearing screening, audiology and early intervention
Follow-up protocols and procedures for congenital conditions identified through newborn screening
effective case management procedures, medical terminology audiological terminology and genetics
Database management and record keeping
audiological testing procedures, test results and implications.
Quality assurance principles and practices
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
Skills in written and verbal communications
Collaboration, teamwork, and problem solving
Organization amid competing priorities and multiple tasks
Written and oral communication and presentation
Communicating effectively with department personnel and the public
Ability to Implement ADHS Newborn Screening Program objectives, standard, follow-up protocols and procedures
Make informed decisions, work effectively with people under difficult or stressful situations
Gather information effectively and accurately document information
Work in a team environment
Support a diverse multi-culture workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
At least two years of relevant case management or follow-up work experience.
A Bachelor's degree in a health science, speech and hearing or health related field is required and may substitute for one year of experience.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Masters degree preferred.

Responsibilities

Supervises the statewide newborn screening hearing follow-up team, ensuring timely communication and coordination with healthcare provider, audiologists, early intervention programs, family support programs and families.
Provide training, guidance, mentoring and performance evaluations to follow up team.
Develop, edit, and implement standard work protocols to ensure consistency and quality in follow-up procedures.
Monitor staff productivity and program metrics to drive continuous improvement and operational efficiency.
Evaluate program effectiveness and recommend improvements to enhance outcomes (Continuous Quality Improvement).
Provide timely and effective follow-up for missed, refused or referred newborn hearing screening results, assisting with difficult and emergency cases as needed.
Conduct regular staff meetings/huddles and one-on-one check-ins to support team development.
Provide assistance to the Newborn Screening Education team as needed.
Other duties as assigned as related to the position.

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program