Program Manager 3

Nitel • Philadelphia, PA

7d

About The Position

Oversees the planning, execution, and program management of Digital touchpoints across various platforms, ensuring a seamless and positive customer experience by coordinating cross-functional teams to deliver initiatives aligned with the overall digital POR strategy, while tracking key metrics and driving continuous improvement initiatives.

Requirements

• Proven experience in digital program management, including but limited to website, dashboard, chat bot, and mobile app self-serving digital experiences.
• Excellent analytical skills to interpret data and translate insights into actionable strategies.
• Proven ability to lead cross-functional teams and manage complex projects with multiple dependencies.
• Excellent communication and presentation skills to effectively communicate digital strategies to stakeholders.
• Familiarity with Program Management tools like SharePoint, Smartsheet, Jira, Confluence as well as web analytics tools and platforms for data tracking and reporting.
• Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent, and punctual attendance.

Responsibilities

• Lead cross-functional teams to manage multiple digital projects, while ensuring timely delivery within budget and quality standards, including website redesigns, feature launches and enhancements, and content updates
• Collaborate with UX design, content, research, and technical leads to create authenticated digital experiences and optimize user flows and enhance wayfinding across all digital platforms to enhance user satisfaction.
• Effectively communicate digital strategy and project updates to key stakeholders, including senior leadership, marketing teams, and technical teams.
• Tracks / documents program progress through Smartsheet via program plan, weekly status, and risk management.
• Clear understanding of product / program vision, scope, and business objectives with ability to communicate effectively to delivery and support teams.
• Develops program plans and maintains program records. Collaborates with the core team to identify and schedule all tasks necessary to achieve program scope, including the identification and management of the critical path.
• Provides updates on key milestones and ensures all stakeholders are informed of progress and issues. Manages proposed changes to program parameters and collaborates with Enterprise Program Management and Program Managers to ensure proper processes and communications are followed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager