Health IT Technician - PRN (Clinical Application Tech I)

Augusta Health Careers•Fishersville, VA

2d•$17•Onsite

About The Position

Augusta Health IT has several paid employment opportunities for students as Health IT Technicians available . Learn practical skills in a high demand field while going to school. Positions have flexible hours (20–30 per week as needed) supporting our patient portal, clinic operations, and a variety of other IT functions throughout the health system, including project management and go-live support. Pay starts at $17.05 per hour without benefits—no experience required! Whether you have chosen your career path and need experience in a related professional, healthcare, or IT position or you are still searching for that perfect fit, this position gives you vast exposure to all areas of a healthcare system—both clinical and non-clinical. You will gain experience working with the public while developing professional skills that will aid you in any future career. Former Augusta Health IT Technicians have gone on to become doctors, nurses, physicians’ assistants, IT applications analysts, hospital administrators, emergency medicine technicians, service desk specialists, workstation analysts, and more. Overview At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley. Learn more about career opportunities on our Careers Page . Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority. Why Join Augusta Health? We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially. Explore our Benefits , current Hiring Incentives , and our Taking Care of Us initiative — which embraces Belonging , Respect , Inclusion , Diversity , Growth , and Equity ( B.R.I.D.G.E. ) — to see how we invest in our team members and culture. Job Summary Clinical Application Technicians are entry-level members of the Information Technology (IT) team working to support a variety of IT functions that encourage their skill development and exposes them to a variety of healthcare settings and technologies. Working both independently and as a member of larger teams, Health IT Technicians work in our clinics, support our patients using the patient portal, work alongside our technology teams to install and maintain IT equipment, provide training and end-user support to clinicians, and assist with major IT initiatives such as project go-lives and system upgrades. Throughout their work, Clinical Application Technicians are trained on standard IT and health system policies and procedures, developing marketable skills in both IT and healthcare. These skills prepare Clinical Application Technicians for full-time employment in IT and healthcare roles. More senior members of the IT team will provide on-the-job training and coaching for entry-level candidates; no prior experience is required. This is a PRN (“as needed”) position that features a flexible schedule with approximately 20–30 hours per week. Hours fluctuate based on the needs of the organization. Schedules are coordinated by the Health IT Technician Coordinator with the Clinical Application Technician so that hours, days, and times worked are agreed on in advance. In line with the Augusta Way, this position provides in-person support to providers and staff on site at our Fishersville campus and across our clinics in the Staunton, Augusta, Waynesboro area. The option to work remotely for a portion of the week is possible after six months with manager approval.

Requirements

Education: High School Diploma or equivalent
Eligibility to work in the United States and meet Virginia state employment requirements
Ability to work independently and as a member of a cross-disciplinary team.
Ability to learn technical skills quickly.
Ability to understand and incorporate system policies and procedures into daily work.
Ability to teach technical workflows to others.
Ability to understand and abide by healthcare setting policies and procedures, including maintaining patient confidentiality and HIPAA compliance.
End-user support.
Positive interaction and interpersonal skills.
Collaboration and teamwork.
Caring and inclusiveness.
Flexibility and adaptiveness to changing schedules and competing priorities

Nice To Haves

Experience: Previous healthcare experience is preferred.
A working knowledge of Microsoft Office products is beneficial.
An understanding of collaboration tools (e.g., Microsoft Teams) and how to access, revise, and share documents and communicate via messaging with team members is beneficial.
Prior experience in a hospital, healthcare system, or related service-oriented environment
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Responsibilities

Assists IT team members with daily operational work, completing tasks for the applications, telecom, workstation, access, engineering, and service desk teams.
Provides at-the-elbow support to clinicians during and following a go-live (technology implementation / new product launch).
Assists clinic operational staff with patient check-in, scheduling, and appointment arrival.
Provides patient and community support for Augusta Health’s online patient portal MyAugusta Chart.
Supports Augusta Health end-users with a variety of technical questions and training needs for both clinical and business systems.
Participates in IT continuous improvement activities.
Conducts self in a manner that always represents Augusta Health’s core values.
Adheres to all Augusta Health Policies and Procedures and actively promotes continuous improvement and its activities and services to others.
Performs all other duties as assigned.
Supports the mission, vision, values and strategic goals of Augusta Health.

Benefits

Retirement savings plans and financial wellness support programs
Access to onsite childcare
Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

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