Health Insurance Program Supervisor - Remote Georgia

Gainwell Technologies LLC

27d • Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.  Summary We are seeking an experienced Health Insurance Premium Assistance Program Supervisor to lead and support the day-to-day operations of the HIPP/Premium Assistance program. This role involves eligibility verification, case management, and customer service, ensuring compliance and operational excellence.The ideal candidate has strong leadership skills, experience in healthcare or insurance programs, and a passion for helping individuals access the benefits they need.

Requirements

• Minimum 3–5 years of experience in the insurance industry, healthcare, or government-sponsored programs.
• Experience with eligibility, enrollment, or premium assistance programs preferred.
• 3–5 years of customer service or call center experience (inbound and outbound).
• Knowledge of HIPAA privacy and security regulations.
• Previous supervisory or team lead experience preferred.
• This position is remote; however, candidates must live within the Atlanta metro area to be considered.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.

Responsibilities

• Provide enrollment assistance and program information to Medicaid-eligible recipients and their families.
• Supervise and support team members responsible for processing applications and program-related tasks.
• Verify, document, and investigate healthcare coverage for Medicaid recipients and their dependents.
• Assist in identifying members eligible for the HIPP/Premium Assistance program.
• Handle inbound and outbound customer service calls and resolve member inquiries promptly and professionally.
• Manage accurate and timely data entry, case updates, and reporting activities.
• Monitor open enrollment, premium review, and payment processing to ensure program growth and compliance.
• Generate and review periodic reports to support program performance.
• Collaborate with leadership to maintain program integrity and operational efficiency.

Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees