Health Informatics Specialist
About The Position
The Health Informatics Specialist supports the implementation, maintenance, and optimization of the organization’s electronic health record (EHR) system to enhance care delivery and operational effectiveness. This role partners with clinical and operational teams to improve workflows, strengthen data integrity, and support staff in effectively using technology to deliver high-quality, patient-centered care. The specialist provides training, supports system enhancements, and contributes to continuous improvement initiatives that advance organizational performance. This position plays a key role in advancing our mission of providing exceptional, accessible, and compassionate healthcare for all by ensuring systems and data support high-quality care and informed decision-making.
Requirements
- Bachelor’s degree in healthcare administration, information systems, or related field preferred; equivalent experience may be considered.
- 3–5 years of experience supporting clinical systems or EHR platforms
- Experience in delivery training.
- Ability to travel between sites.
Nice To Haves
- Experience developing reports and dashboards using Epic reporting tools (SlicerDicer, Reporting Workbench, Radar dashboards, or similar).
- EHR Support Analyst Certification is preferred.
- Experience working in a Federally Qualified Health Center (FQHC) or community health center setting.
- Experience supporting UDS reporting and HRSA compliance requirements.
Responsibilities
- Develop and deliver role-based EHR training for clinical and non-clinical staff, including providers, nurses, medical assistants, and administrative teams.
- Facilitate onboarding and ongoing training to ensure staff confidence and proficiency in system use.
- Create and maintain training materials, job aids, and workflow guides.
- Provide individualized coaching and support to improve documentation quality and system utilization.
- Serve as a subject matter expert for EHR workflows and functionality.
- Evaluate and improve clinical and operational workflows within the EHR to enhance efficiency, accuracy, and patient care outcomes.
- Partner with leadership to standardize documentation tools such as templates, order sets, and smart phrases.
- Support system updates, enhancements, and new functionality implementation.
- Ensure workflows align with organizational policies, clinical standards, and regulatory requirements.
- Develop and maintain reports and dashboards to support clinical operations and leadership decision-making.
- Support regulatory reporting requirements, including HRSA, UDS, and quality measures.
- Analyze data to identify trends, gaps, and opportunities for improvement.
- Provide actionable insights to support performance improvement and operational effectiveness.
- Assist departments in utilizing reporting tools to monitor and improve outcomes.
- Collaborate with quality teams to monitor clinical performance and documentation accuracy.
- Support initiatives that improve quality outcomes and regulatory compliance
- Promote accurate data capture to ensure reliable reporting and decision-making.
- Serve as a liaison between clinical teams, operations, IT, and external partners.
- Troubleshoot EHR-related issues and coordinate resolution with vendors as needed.
- Support organizational initiatives involving system optimization, reporting, and documentation improvement.
- Participate in department meetings and relevant system user groups.
- Attend vendor-related meetings and training.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
