Health/Human Service Case Manager II

State of Delaware•Dover, DE

About The Position

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement The Birth to Three (B23) Program oversees case management services for medically fragile and developmentally delayed children and their families. This position provides direct case management to children in Kent and Sussex Counties, including conducting comprehensive psychosocial assessments, identifying child and family needs, and developing individualized service plans aligned with medical recommendations. Key responsibilities include preparing social histories and progress reports, participating in transition meetings with the Department of Education, attending community and state-level meetings, and supporting Birth to Three quality improvement initiatives. This SHOC-designated position may require participation in emergency response activities and is expected to transition to the Department of Education in July 2028.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months' experience in narrative report writing.
Applicants must be legally authorized to work in the United States.
The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Nice To Haves

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
Knowledge and/or training in early childhood intervention or education.
Read, write, and speak Spanish or Haitian Creole, and English fluently.

Responsibilities

Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
Establishes effective working relationships with clients, family, community, and professional sources.
Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
Provides information and case coordination on-site, via email or telephone to individuals or groups.
Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.