Health Coverage Program Coordinator

Foundation Communities Inc • Austin, TX

7h • $26 • Onsite

About The Position

This position is responsible for coordinating outreach, education, and enrollment efforts to connect individuals and families—especially those from underserved or vulnerable communities—with appropriate health coverage options, including ACA marketplace plans, Medicaid, and CHIP. The coordinator supports the development of partnerships with community organizations, oversees site operations, and ensures compliance with regulatory requirements.

Requirements

• Ability to provide superior customer service to clients with diverse identities and needs 
• Ability to work with staff, volunteers, and clients from diverse backgrounds
• Ability to engage with under-served and under-represented populations
• Demonstrated commitment to diversity, equity, and inclusion
• Ability to be flexible, learn quickly, and problem-solve
• Excellent interpersonal and communication skills 
• Accurate, efficient and detail-oriented
• Proficient with technology and knowledge of computer operations and software
• Complete all specified training and certifications (paid training provided at start of employment and annually)

Nice To Haves

• Ability to communicate fluently in English and Spanish preferred
• Although this position does not require prior experience with health insurance, a background in health insurance, public health, the Affordable Care Act, Medicaid, or CHIP is helpful.

Responsibilities

• Serve as site manager during the Open Enrollment season ensuring efficient, effective, and client-centered service delivery, including evening and weekend hours
• Train and oversee seasonal staff and volunteers involved in enrollment assistance
• Monitor performance and provide guidance to ensure high-quality service delivery
• Maintain relevant certification for the role (including Community Health Worker certification, Certified Application Counselor certification through CMS, and Community Partner Program certification through TXHHS), while proactively expanding knowledge and expertise, and staying up to date on federal and state health coverage guidelines and eligibility criteria
• Serve as a technical resource on ACA issues for staff and volunteers
• Serve as backup for enrollments and QR when needed, helping clients enroll in a health coverage plan using a trauma informed approach
• Assist clients who need expertise beyond that of volunteer enrollment specialists, including clients who need troubleshooting or complex case management, or who are eligible for premium assistance programs 
• Conduct CHAP/CHAP Expansion outreach
• Maintain accurate and confidential records in accordance with HIPAA and program guidelines
• Support the development and facilitation of presentations for outreach, education and training purposes
• With the Senior Program Manager, develop relationships with community-based organizations, schools, clinics, and other stakeholders to expand the program’s reach and generate referrals 
• Serve as liaison to assigned programs, partners, coalitions or collaborative initiatives 
• Assist with grant reporting, proposal writing, and identifying funding opportunities
• Contribute to strategic planning and program transition initiatives
• Support the hiring of seasonal staff during open enrollment

Benefits

• Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed