Health Concierge

Artemis Practice Services Georgia LLC•Atlanta, GA

just now•Remote

About The Position

Founded in 2021, Ascend Medical’s mission is to elevate body, mind, and soul. We deliver advanced primary care that clinically integrates behavioral, metabolic, and lifestyle health to keep patients well physically, mentally, and emotionally. Ascend began as a hybrid care model spanning digital and in-home services. We’ve since evolved to partner with traditional primary care providers, expanding access through brick-and-mortar, digital, and at-home channels. We’re built to innovate. That starts with culture. We avoid micromanagement and empower our team to make thoughtful decisions guided by our core values: Patients before Profits Empathy before Expedience Progress before Stagnation Team before Individual Safety before Everything Ascend Medical is hiring a Full-Time Health Concierge with a primary focus on Senior Care services, including support for Assisted Living Facility (ALF) patients. This is a remote, call center–based role supporting inbound patient inquiries generated through digital campaigns, community outreach, and referrals. You’ll guide patients and families from their first interaction through appointment scheduling, portal setup, and preparation for a successful first visit. Because this role supports senior care and ALF patients, we are seeking candidates with a healthcare background. Certification as a CMA or higher clinical credential is strongly preferred. To support extended coverage needs, we are prioritizing candidates located in Georgia or states within the Central or Mountain Time Zones, allowing for later-hour scheduling flexibility.

Requirements

Healthcare Experience
Clinical background required; CMA certification or higher strongly preferred
Experience working with senior populations, assisted living, or primary care is highly valued
Familiarity with insurance verification and healthcare systems
Call Center or Patient-Facing Experience
Comfortable managing a high volume of inbound calls
Customer-focused with strong communication skills
Strong Technical Skills
Proficiency in Microsoft Outlook
Experience with EHR systems and Salesforce preferred
Work Style
Self-directed and accountable
Organized and detail-oriented
Calm, empathetic, and solution-focused
Reliable for full-time coverage needs
Education
High School diploma or equivalent required
Bilingual Spanish is a plus

Nice To Haves

Clinical background required; CMA certification or higher strongly preferred
Experience working with senior populations, assisted living, or primary care is highly valued
Experience with EHR systems and Salesforce preferred
Bilingual Spanish is a plus

Responsibilities

Serve as the first point of contact for senior care patients and their families
Schedule new patient appointments via phone and future digital channels
Verify insurance benefits and clearly explain patient cost responsibility
Document patient information accurately in the EHR and Salesforce
Communicate effectively with clinical teams regarding patient needs
Educate patients and families on Ascend services and how to access care
Provide compassionate, high-touch service tailored to senior populations
Support scheduling needs for Assisted Living Facilities, including later-hour coverage when needed