Pool and Health Club Concierge

BHC•Charleston, SC

3d•Onsite

About The Position

The Pool and Fitness Concierge serves as the first point of contact for guests entering the Pool and Fitness Center. This role is primarily guest facing and service driven, ensuring access control, seamless arrival and departure experiences, accurate retail transactions, and a polished, welcoming environment aligned with Forbes Five Star standards. While the position supports overall facility operations, cleaning and heavy operational tasks remain secondary and are performed only as needed to support guest flow and team efficiency.

Requirements

High School diploma or GED preferred.
Previous experience in a luxury hospitality environment preferred, including reception, fitness, recreation, or guest services.
Strong communication and interpersonal skills with a guest first mindset.

Responsibilities

Confirm guest registration and eligibility prior to issuing access to pool and fitness facilities and resort property.
Greet guests immediately with a sincere, warm, and professional welcome, creating a positive first impression.
Provide clear guidance on facility usage, amenities, policies, and hours of operation.
Respond promptly and professionally to guest requests, questions, and concerns, escalating issues as appropriate.
Maintain knowledge of hotel features, services, outlets, and operating hours to confidently assist guests.
Serve as an ambassador of The Charleston Place, consistently modeling luxury service behaviors in and out of the workplace.
Maintain confidentiality and security of all guest information and general hotel operations.
Accurately process retail sales and postings, including merchandise and amenities, and report any overages or shortages to the direct supervisor.
Maintain a neat, organized, and visually polished reception desk and lobby area, including counters, drawers, cabinets, and display areas.
Monitor product inventory at the reception desk and retail areas, reporting low stock levels to minimize loss of resort property.
Open and close the assigned area according to established opening and closing checklists.
Provide light operational support to attendants during high volume periods, including towel folding, amenity restocking, and linen coordination, as needed.
Assist with wellness programming needs, including set up and breakdown for classes, experiences, or special activations.
Support booking and coordination of fitness and pool related appointments or experiences when applicable, ensuring accurate communication and follow through.
Uphold cleanliness and presentation standards throughout the fitness and pool facilities, ensuring all guest facing areas remain safe, organized, and guest ready.
Assist with maintaining overall cleanliness and organization of reception and adjacent guest areas.
Correspond and collaborate with Butler Services and other guest facing departments to support personalized guest experiences and ensure guest satisfaction.
Provide awareness and support for seasonal and outdoor operations, including weather impacts, towel flow, and overall pool deck readiness.
Maintain awareness of group bookings, buyouts, or private fitness sessions that may impact guest access or traffic flow and communicate appropriately with guests and leadership.
Support pre arrival and in house VIP coordination related to fitness preferences, wellness routines, and access needs.
Report suspicious persons, unsafe behavior, or hazardous conditions immediately to the Security department.
Support a healthy, respectful, and collaborative team environment by demonstrating flexibility, professionalism, and teamwork.
Deliver exceptional guest service in alignment with Forbes Five Star standards and The Charleston Place service culture.
Demonstrate attention to detail, calm problem solving, and proactive service recovery.
Maintain a professional appearance and demeanor at all times.