Health Care Facilities Office Surveyor - Independent (20013794)
About The Position
The Bureau of Survey and Certification (BOSC ) is responsible for conducting survey inspections to ensure health care providers and clinical laboratories are compliant with state and federal requirements. BOSC is looking to fill a Health Care Facilities Office Surveyor - Independent. Using core knowledge of assigned discipline, you will investigate and analyze complaints/incidents of unsatisfactory services rendered by health care providers and suppliers (e.g., resident abuse and neglect, misappropriation of funds, violation of rights) and determine the severity and urgency of the situation. Additional duties include: Collects and classifies information to obtain clear, accurate and concise personal demographics from the complainant (e.g., patient name, facility, allegation, dates and time of the occurrence, staff involved). Reviews, assesses, and analyzes initial allegation and establishes fact pattern (e.g., utilizes investigative techniques to determine and ensure compliance with state and federal laws addressing patient rights, neglect and abuse, and care and services of the patient, other patient related services). Maintains confidentiality requirements (e.g., HIPAA) in dealing with complaint/incident information. Operates a personal computer (PC) to retrieve & enter information into federal and state complaint/incident tracking systems. Prepares a comprehensive written report of allegations summarizing complaint/incident. Prioritizes and forwards completed complaint/incident intake information to the appropriate location for continued processing. Utilizes office equipment (e.g., computer e-mail, fax, copier, scanner) to distribute documentation of the complaint/incident as necessary. Researches regulations and regulatory issues. Provides input to supervisor regarding procedures involving complaint unit processes. Prepares and delivers speeches to consumer & provider organizations Attends surveys as observer in order to maintain familiarity with survey process when assigned. Responds to inquiries from the public, complainant and/or facility representatives as to the status of complaints/incident. May be assigned on a temporary basis to perform field surveyor assignments.
Requirements
- Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist ) AND 1 2 mos. exp. as Health Care Facilities Field Surveyor – Entry, 61581 AND Successful completion of federal Surveyor Minimum Qualifications Test (SMQT) AND Able to provide own transportation.
- OR Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist) AND 12 mos. exp. conducting inspections of LTC providers/suppliers &/or ACC providers AND Successful completion of federal Surveyor Minimum Qualifications Test (SMQT) AND Able to provide own transportation.
Nice To Haves
- Bachelors or advanced degree in assigned discipline
- Experience conducting health care facility surveys (e.g., nursing home, ICF/IID, residential care facility, hospital, hospice, HHA, life safety code, or clinical laboratory (CLIA))
- Experience working with healthcare complaints (e.g., gathering information, responding to customers)
- Experience working with computer software (e.g., Word, Excel, ASPEN)
- Experience and/or education in technical report writing
- Experience working in a nursing home, assisted living, or ICF/IID as a licensed health care professional
- Experience working in critical care, hospital, urgent care or emergency department as a licensed health care professional
- Experience in providing training and orientation to new employees or cross training to established employees
- Experience working in a fast-paced, high-volume environment
Responsibilities
- Collects and classifies information to obtain clear, accurate and concise personal demographics from the complainant (e.g., patient name, facility, allegation, dates and time of the occurrence, staff involved)
- Reviews, assesses, and analyzes initial allegation and establishes fact pattern (e.g., utilizes investigative techniques to determine and ensure compliance with state and federal laws addressing patient rights, neglect and abuse, and care and services of the patient, other patient related services)
- Maintains confidentiality requirements (e.g., HIPAA) in dealing with complaint/incident information
- Operates a personal computer (PC) to retrieve & enter information into federal and state complaint/incident tracking systems
- Prepares a comprehensive written report of allegations summarizing complaint/incident
- Prioritizes and forwards completed complaint/incident intake information to the appropriate location for continued processing
- Utilizes office equipment (e.g., computer e-mail, fax, copier, scanner) to distribute documentation of the complaint/incident as necessary
- Researches regulations and regulatory issues
- Provides input to supervisor regarding procedures involving complaint unit processes
- Prepares and delivers speeches to consumer & provider organizations
- Attends surveys as observer in order to maintain familiarity with survey process when assigned
- Responds to inquiries from the public, complainant and/or facility representatives as to the status of complaints/incident
- May be assigned on a temporary basis to perform field surveyor assignments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
