Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor

State of Ohio • Columbus, OH

11h • Onsite

About The Position

Our mission at the Ohio Department of Health (ODH) is “advancing the health and well-being of all Ohioans”. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. The Bureau of Survey and Certification (BOSC) is responsible for conducting survey inspections to ensure health care providers and clinical laboratories are compliant with state and federal requirements. BOSC has an opening for a Health Care Facilities Office Surveyor Supervisor 1 in the Complaint Unit. As the supervisor of surveyors, your impact reaches beyond each resident into connected lives of caregivers, friends, and families. The lives you touch may be countless and your work will count!

Requirements

• Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist)
• 18 months experience conducting inspections of long-term care or non-long term care providers/suppliers &/or health care services AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT)
• OR 6 months experience as Health Care Facilities Field Surveyor - Independent, 61582 or Health Care Facilities Office Surveyor – Independent, 61592 AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT)
• Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application
• Applicants will be required to submit an official transcript prior to receiving a formal offer of employment
• Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration
• A transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp
• Transcripts printed from the institution's website will not be accepted
• ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree
• ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION
• The final candidate selected for this position will be required to undergo a criminal background check
• Applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointment

Responsibilities

• Supervise health care facilities office surveyor(s) and other assigned staff
• Oversee and monitor the statewide complaint intake program
• Conduct regular staff meetings to lead and guide activities
• Monitor and delegate work activities of the unit
• Conduct probationary and annual performance evaluations
• Provide orientation to new staff and monitor training progress
• Participate in recruitment process which includes conducting interviews and evaluating candidates
• Timely notify supervisor of staff problems or facility issues that may jeopardize performance measures
• Set priorities to ensure compliance of program to federal & state laws and rules and mandated time frames
• Direct development and maintenance of complaint activity reports and records
• Utilize computer systems to ensure timely intake and processing of complaints
• Direct daily operations of the Medicare Balanced Billing and the Volunteer Health Care Immunity Programs
• Act as liaison between various bureaus, the Centers for Medicare/Medicaid Services (CMS), other government agencies and provider groups to coordinate the investigation of health care facility complaints
• Prepare and deliver speeches to community groups, providers, suppliers, consumers, or other agencies
• Draft letters in response to public or legislative queries or requests
• Evaluate and make recommendations to supervisor regarding bureau needs, changes in goals and objectives, operating budget projections, and procedures
• Research special problems, evaluate data, and recommend appropriate action when assigned
• Assist higher-level supervisor in planning and coordinating activities relative to long term care (LTC) and acute and continuing care (ACC) providers and suppliers (e.g., intake, evaluation, processing, and assignment for investigation of consumer complaints)
• Participate in the development, testing, and implementation of information technology systems
• Serve as liaison to vendors providing services to Complaint Unit
• Renewal of licensure/certification/registration pertinent to assigned discipline as mandated by Ohio Revised Code

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees