Health Care Assistant

Planned Parenthood South Atlantic•Wilmington, NC

10d•$23•Onsite

About The Position

The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.

Requirements

Minimum high school diploma or GED.
Ability to receive and maintain CPR certification within 90 days of hire.
Customer service experience, preferably in the medical field.
Understanding of and commitment to PPSAT goals and mission.
Ability to prioritize, multitask, and demonstrate use of effective communication and organizational skills.
Able to work both independently and as part of a team.
Passion for relating to persons of diverse backgrounds.

Responsibilities

Demonstrates quality customer service by making patients the priority, offering warm greeting, and being sensitive and responsive to patient needs.
Provides patient care in accordance with PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.)
Maintains accurate and complete documentation including charts, logs, CI/CIICs.
Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STIs/HIV, and safer sex
Verify and interpret insurance coverage and benefits both electronically and over the phone and is able to effectively communicate coverage and benefits information to patients.
Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other information calls that may require education about PPSAT services and/or appropriate referrals, both within and outside PPSAT.
Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
Follows Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies
Maintains adequate stock of necessary patient paperwork and makes copies as necessary
Assists in maintaining an attractive and comfortable appearance of the Center
Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
Works as a team member to meet or exceed center productivity and customer satisfaction goals
Participates in routine upkeep and regular housekeeping of Center
Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
Clean and sterilize medical instruments.
Other duties and/or projects to be determined and assigned by Health Center Manager