Health Care Assistant

Planned Parenthood South Atlantic•Wilmington, NC

8d•$23

About The Position

Our doors are open—and so are our opportunities. Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day. Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do. Interested in learning more? We invite you to connect with us at our upcoming Virtual Career Fair on March 12th from 11:00AM to 6:00PM. You can meet our Talent Acquisition team, explore career paths across the organization, and ask questions about what it’s like to work at Planned Parenthood South Atlantic. 👉 Register here: Planned Parenthood Virtual Career Fair If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us. Learn more: ppsatcareers.org Why Planned Parenthood South Atlantic? We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission. The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.

Requirements

Minimum high school diploma or GED.
Ability to receive and maintain CPR certification within 90 days of hire.
Customer service experience, preferably in the medical field.
Understanding of and commitment to PPSAT goals and mission.
Ability to prioritize, multitask, and demonstrate use of effective communication and organizational skills.
Able to work both independently and as part of a team.
Passion for relating to persons of diverse backgrounds.

Responsibilities

Demonstrates quality customer service by making patients the priority, offering warm greeting, and being sensitive and responsive to patient needs.
Provides patient care in accordance with PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.)
Maintains accurate and complete documentation including charts, logs, CI/CIICs.
Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STIs/HIV, and safer sex
Verify and interpret insurance coverage and benefits both electronically and over the phone and is able to effectively communicate coverage and benefits information to patients.
Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other information calls that may require education about PPSAT services and/or appropriate referrals, both within and outside PPSAT.
Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
Follows Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies
Maintains adequate stock of necessary patient paperwork and makes copies as necessary
Assists in maintaining an attractive and comfortable appearance of the Center
Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
Works as a team member to meet or exceed center productivity and customer satisfaction goals
Participates in routine upkeep and regular housekeeping of Center
Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
Clean and sterilize medical instruments.
Other duties and/or projects to be determined and assigned by Health Center Manager