Health and Wellness Services Assistant Manager

IRCO•Portland, OR

5d•$66,120•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org . POSITION: Health and Wellness Services Assistant Manager JOB CLASS/GRADE: Assistant Manager/Grade 4 WAGE: Starting at $66,120 per year based on experience FLSA; EEO; WC: Exempt; Professional; 8864 LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220, Hybrid schedule FTE; FT/PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular NUMBER OF POSITIONS: (1) APPLY AT: www.irco.org STATUS: Full-Time with Benefits PROGRAM(S): Refugee Health Promotion and Traditional Health Worker SECTOR: Community Health and Wellness REQUIREMENTS: English fluency required, bilingual preferred Minimum three years of experience in program supervision in a nonprofit, governmental, or private sector setting LCSW or LPC or other clinical licensure in Oregon is required Have a valid driver’s license, auto insurance, and full use of vehicle during work hours Must be able to pass extensive Background Check This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Program Summary The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. Our staff are certified Traditional Health Workers, such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas, who offer direct services such as healthcare and systems navigation, health insurance enrollment, physical, and emotional health support, adjustment support, mental health resource navigation, and client-directed case management. We also engage in community outreach and physical and emotional health education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information. Position Summary The Health and Wellness Services Assistant Manager will support IRCO’s Community Health and Wellness Sector Manager by taking the lead role in developing and supervising IRCO’s Health and Wellness Services Programs. Programs include traditional health worker focused programming including Community Health Workers, Peer Support Specialists and Doulas, as well as health promotion programs designed for newly arrived refugees and immigrants. The Assistant Manager will be responsible for daily program operations, clinical consultation, and documentation oversight. Using their clinical and health expertise they will assist with program design, verifying or ensuring current staff obtain CHW, PSS and/or Doula certifications, training, and staff support. This role also monitors program performance and service quality, HIPAA compliance, community and network outreach, expense monitoring, contract compliance, and reporting. This position will supervise the Health Coordinator and Wellness Coordinator for implementing program services. This position works closely with the Sector Manager, Division Director, and members of IRCO’s operations units, such as Development, Finance, IT/IS, and HR.

Requirements

English fluency required, bilingual preferred
Minimum three years of experience in program supervision in a nonprofit, governmental, or private sector setting
LCSW or LPC or other clinical licensure in Oregon is required
Have a valid driver’s license, auto insurance, and full use of vehicle during work hours
Must be able to pass extensive Background Check
Bachelor's Degree required; Master’s Degree preferred, course work in a relevant field such as Social Work, Counseling, Marriage and Family Counseling, Psychology, or related field
Minimum of 3 years’ experience in the following areas: Community mental health, public health, program supervision or management, counseling, building community partnerships, and provision of supportive services
Expertise in and experience in providing community based mental and physical health services, billing Medicaid for client services, working with traditional health worker models (including Community Health Workers, Peer Support Specialist and Doulas), providing a person-in-environment lens to resource referral, client service planning, and program delivery
Understanding of Trauma-Informed Care and experience with reflective supervision
Familiarity or experience working with multi-background communities, including, immigrant and refugee communities
Ability to analyze complex situations and solve complex problems
Ability to cultivate and develop respectful and equitable working relationships with stakeholders, colleagues, and community members.
An effective and compassionate communicator, both verbally and in writing, with excellent active listening skills to identify the needs and goals of our participants
Highly organized, self-directed, and with the capacity to multitask and pivot effectively; able to meet multiple and often competing deadlines; strong analytical, problem solving, and decision-making skills
Able to respond to stressful situations balancing individual circumstances with organizational policies and program goals, utilizing excellent judgement
Ability to pass an extensive background check
Occasionally need to travel for program events, meetings or client services at multiple locations.

Nice To Haves

Minimum Bachelor’s Degree, Master’s Degree preferred
Strong analytical, problem-solving skills
Strong skills in community focused, interpersonal, and organizational communication
Communicate effectively in a positive manner verbally, in writing, and by phone

Responsibilities

PROGRAM OPERATION & MANAGEMENT
Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality, disclosures, and releases of information (ROIs), including following HIPAA guidelines, to ensure program and staff compliance
Oversee program operations and ensure high quality service delivery to meet all objectives stipulated by the health and wellness funding awards
Lead team in delivering client-centered, trauma-informed, data-informed services
Lead planning and implementation for all health and wellness direct service funding awards in the sector. This includes designing and creating new tools, templates, workplans / work-production schedules, processes, logic models, annual plans, expense tracking, and various other forms.
Create and monitor program budgets, budget amendments, and track expenses, including direct client support and billable expenses
Ensure records of expenditures, invoices, payment orders, and receipts are kept in program management files
Review awards to ensure program implementation processes move forward efficiently and with program staff fully understanding award expectations
Adapt program operations and models to evolving IRCO policies, funder requirements, context, and client needs
Lead health and wellness related program assessment, monitoring, and reporting activities; track outputs for each contract and submit timely reports to funders
Implement workflow procedures based on funder regulations and IRCO policies
Ensure all program records and files are up to date and in compliance with best practices, and IRCO and funder policies and requirements.
Oversee all aspects of award monitoring and compliance, meeting program goals and objectives, and reviewing, approving, and submitting internal and external narrative and data reports
Provide oversight to and regular review of client Service Plans and Plans of Care to ensure client needs are met, services and goals are clearly defined, and files include accurate and required documentation
Provide crisis intervention support and referral to emergency services as needed
TEAM MANAGEMENT
Create a supportive, positive, and accountable work environment
Conduct regular client consultation opportunities for teams
Help troubleshoot daily problems with staff and Coordinators, building processes and forms to support workflows
Onboard, supervise, and retain staff; approve schedules, PTO, and timesheets; conduct performance evaluations in alignment with agency wide practices, rules, and policies; ensure consistent interpretation of IRCO policies, internal guidelines, and Code of Conduct; take hiring and disciplinary actions when needed, in consultation with HR
Ensure all staff receive required trainings and certifications initially and annually; keep records of staff certifications
Approve payment vouchers, mileage forms, and other IRCO documents in line with IRCO policies, funder guidelines, and spending authority limits
Provide ongoing professional development opportunities for staff
Ensure staff maintain highest level of confidentiality in their daily work
STRATEGY, VISION, & REPRESENTATION
Lead strategic visioning and development of the Health and Wellness Services portfolio
Develop and adapt an outreach and engagement plan to reach diverse communities and community leaders and oversee its implementation by the team
Participate in internal and external meetings, representing IRCO Health and Wellness Sector and clients served, and creating stronger connections for client services and advocating for client needs
Serve as a point of contact for sector Health and Wellness Services, including with funders, directing communication to the appropriate staff as needed
Build relationships with other IRCO programs and external service providers to ensure clients have access to appropriate, high-quality referrals
Contribute to the implementation of the agency strategic plan
Work with data and evaluation team to define outcomes, regularly assess programs’ strengths and challenges, and utilize continuous quality improvement practices
Collaborate with the Development team to design program models that are responsive to community needs, utilize lessons learned from experience and best practices from the field, and adhere to funder requirements
Collaborate with partners, representing the program and organization with professionalism
Provide clinical knowledge and oversight to program development of community based mental health and clinical programming, including development of clinical policies and procedures, Medicaid billing systems, and best practices for service delivery
Explore advocacy options to promote and expand sector Health and Wellness services

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending account