Health and Performance Consultant

Hub International•Wilmington, MA

36d•$47,000 - $80,000

About The Position

Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. We currently have an opportunity for a Health and Performance Consultant. Overview: Helps retain existing business by delivering extraordinary value through the development and delivery of creative health promotion activities, their knowledge of and client support in all available HUB Wellbeing and regional/national carrier resources, as well as helping HUB clients develop and implement best practice health and performance strategies.

Requirements

Experience in business, health promotion, marketing, communications, or related business field required.
5+ years wellness consulting experience in a business environment. Candidates with insurance brokerage or carrier/TPA wellness consulting experience highly preferred.
This position may involve light lifting and transporting boxes that may weigh up to 25 pounds each and be awkward to carry.
Strong understanding of corporate wellbeing concepts, industry best practices, program compliance, and procedures.
Health education knowledge and skills preferred.
Growth mindset orientation and creative problem-solving skills.
Enthusiastic approach to life and wellbeing.
Excellent communication skills (listens, speaks, and writes well).
Able to interact professionally with people of various responsibilities and authorities including C-Level decision makers.
Strong project management skills with an aptitude for details and organization, ability to handle workflow and deadlines and manage multiple tasks simultaneously.
Analytical capabilities with the ability to manage data and lists and basic import/export functionality.
Excellent working knowledge of computers (MS Word, Internet, MS Outlook, MS Excel, Microsoft Teams, and other virtual meeting tools) required. Able to learn new systems and programs quickly.
Knowledge of employee benefit terminology, concepts, practices, and processes.
Participates in continuous learning and training for the wellbeing industry and job requirements; is driven to find and coordinate learning opportunities for others, especially in areas that impact their health and wellbeing.
In all things, seeks to behave in a personal, consistent, and reliable manner.

Nice To Haves

Certified Wellness Professional (CWP), Certified Health Education Specialist (CHES) or similar designation preferred.

Responsibilities

Works as an integral member of the client service team by being a strategic subject matter expert in corporate wellbeing strategy, helping to both gain new clients, and retain current clients.
Reports to and collaborates with the New England H&P Practice Leader to learn and execute on client deliverables across the region.
Educates clients on proactive health promotion strategies and programs to improve workforce well-being and productivity.
Works closely with wellness vendor partner(s), carriers and TPAs to implement wellness strategies that serve each client's goals and help them to grow and develop their program over time.
Fosters and maintains positive, effective, and long-term client relations.
Gains a keen understanding of clients' culture, organizational structure, geographic locations, industry nuances, employee communication strategies, education level, shifts, and schedules to help recommend appropriate programs and resources.
Conducts client discovery and employee surveys to provide insight into employee/employer relationships, program interests, and recommended program design.
Analyzes aggregate data such as employee surveys, health risk assessments, and health screenings to assess the needs of the population and develop multi-year strategy.
Makes recommendations for overall wellness program incentive design to maximize enrollment, client engagement, and positively impact behavior.
Sources written proposals from wellness vendors, organizes easy interpretation, and schedules presentations for clients to assess vendors.
Provides clients with basic annual calendar of targeted focus areas and promotes utilization of the Choosewell Online portal for the client to access articles, newsletters, challenges, tips sheets and promotional materials, along with tools and resources from carriers and stand-alone wellness vendors, as necessary.
Provides guidelines for the group to form an internal wellness team (champion committee), who along with leadership and/or carrier/wellness vendors, facilitates the execution of the client's plan throughout the year.
Provides strategic/operational guidance as needed throughout the year, staying in regular contact with the client, updating action-items, and ensuring the program deliverables are on task.
Coordinates with core EB team to assist client with communications planning to support their wellness and benefits program offerings.
Partners with internal and external stakeholders (human resources, marketing, operations, compliance, finance/accounting, producers, consultants, carriers, and other service providers) to coordinate and execute strategy for client.
Helps client set appropriate benchmarks for measuring program outcomes (VOI). Coordinates with VP of Population Health & Wellbeing as well as underwriting to create return on investment (ROI) studies.
Analyzes vendor reports and provides an overarching picture of program success or deficits. Uses data to improve HUB or partner services and programs offered to clients.
Stays informed of trends, developments and legislation in the wellbeing and care management field to make recommended changes and help ensure compliance for clients' programs.
Documents best practices, client and member testimonials and case studies
Continually foster innovation, and gain industry insight through involvement in industry-related associations and organizations.
Collaborates with Health & Performance team nationally to further the practice charter, develop shared content and drive practice innovation. Participates enthusiastically in team calls, projects, and meetings.
Utilizes Monday.com database to track all client activity and provide monthly reporting to regional leadership.
Performs other related duties as assigned by manager.