Health Advocate - Outbound Call Coordinator

CVS Health•Home, PA

37d•$17 - $34

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryIs your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.Schedule: Monday through Friday, 8am - 4:30pm EST/CST

Requirements

Proficiency with Windows based applications
High computer literacy, including ability to troubleshoot issues
Professional communication skills
Strong active listening and interpersonal skills
Resides in eastern or central time zone
High School Diploma or equivalent GED

Nice To Haves

Bilingual or multilingual candidates preferred.
Experience with Pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
3 years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)

Responsibilities

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
Working through barriers that stand in the way of our members' good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member's health record

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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