Health Advisor

Privia Health

9d•$20 - $24

About The Position

Working closely with the population health teams, primary care providers (PCP’s), networked facility partners, and practice operations at Privia Health, the Health Advisor will provide care coordination and support for Privia’s at-risk patients. They will provide inbound and outbound telephonic support for care management team. Primary work will include outbound calls to patients to facilitate transitions of care, provide coordination services, fill gaps in care, and promote improvements to patient outcomes. This candidate must have relevant clinical experience and/or be a certified Emergency Medical Technician (EMT) or Medical Assistant (MA).

Requirements

Certified Emergency Medical Technician (EMT) or Medical Assistant (MA)
Experience with electronic medical records (EMR) systems
Proficient in basic technology platforms with the ability to navigate multiple systems

Nice To Haves

Preferred 3-5 years of experience
Prior experience in an outpatient healthcare setting is strongly preferred

Responsibilities

Conduct timely post-discharge follow-up calls with patients after inpatient visits to assess needs and reinforce the plan of care.
Review and reconcile discharge medications and escalate any concerns to the Primary Care Provider.
Assist in coordinating and/or scheduling follow-up appointments with the patient's Primary Care Provider and/or specialists
Identify high risk patients and refer to the appropriate Care Management team.
Review Emergency Department discharges and facilitate appropriate follow-up care
Identify and address patient's Social Determinants of Care needs by connecting with appropriate resources
Assist in review and completion of patient's open quality gaps.
Demonstrate strong foundational medical knowledge, including common disease states, diagnoses, medications, care plans, and the ability to critically think.
Demonstrate strong attention to details and the ability to manage multiple tasks and priorities
Possess strong communication skills with the ability to engage patients effectively over the phone.
Must comply with all HIPAA rules and regulations
Other duties as assigned