Head Teller

The Juniata Valley Bank (JVB)•Brown Township, PA

4h•$19•Onsite

About The Position

Located in central and northern Pennsylvania, Juniata Valley Bank opened for business on August 5, 1867, well over 150 years ago! In the early years, we merged with other financial institutions and in more recent years acquired community banks to form what we are today – a financial institution with deep roots, progressive processes and products, accessible leadership, and above all else, an unwavering commitment to our people and the communities we serve. Head Teller Details Employee Type: Full-time, Non-exempt Schedule: Schedules are completed one month in advance and communicated to staff. Minimum Starting Pay Rate: $18.80 per hour to start; pay will be commensurate with experience Annual Merit Increases: JVB employees receive an annual performance evaluation, and a merit increase annually. Check out our Full-time benefits/perks for a Head Teller! Benefits: Health Insurance, Dental, Vision, STD, LTD, Life Insurance etc. · Paid Time Off (PTO): PTO is given to all full-time and part-time employees! For full-time positions, PTO starts at 16 days (128 hours) per year and for part-time positions, PTO is based on the number of hours that are worked in a calendar year. The more you work, the more you get the following year! · Volunteer Time Off (VTO): VTO is given to all full-time and part-time employees also! JVB compensates full-time employees for one full day and part-time employees for half a day of work in order for them to volunteer at an organization of their choosing. · 401(k) Match: JVB offers a .50 match on the dollar up to 8%. (You put in 8%, the Bank puts in 4%!) · 401(k) Plan – Safe Harbor: Following the close of the year, employees receive a 3% discretionary contribution into their 401(k) plans regardless of participation. · Employee Stock Purchase Plan (ESPP): All employees are eligible to participate in ESPP each year and can purchase stock at a 5% discount! · Employee Annual Incentive Plan (EAIP): We win as a team! All employees hired prior to July 1 who receive a “meets expectations” or better on the annual performance evaluation, are eligible to receive the annual bonus that is paid out following the close of the year so long as we meet our annual goals! · Other free perks: All employees receive a free idLOCK checking account, a free savings account, a free safe deposit box, and various discounts on loans. · Grow with us: We love to see our people grow! In an effort to assist, we have established a job posting program under which all open positions in Job Grades 1-7 are posted internally for five days before an external search is completed. Open positions in Job Grades 8 and above may be posted depending on experience and educational requirements. · Work/Life Balance: We understand our people have other priorities and commitments in their lives that are important to them! As such, we are committed to providing all our people with a healthy work/life balance to help reduce some of life’s everyday stress. General Summary Responsible for directly managing the Teller Staff in order to provide efficient and accurate paying and receiving services and to control bank-wide vault cash; participating with the Community Office Manager in establishing specific goals for the office; determining work procedures and expediting work flow; insuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel; providing periodic reports.

Requirements

A high school diploma or equivalent
Proficient reading, writing, grammar, accounting, analytical, and mathematics skills
Proficient computer skills
Proficient interpersonal relations and communicative skills
Moderate typing and office machine skills
Demonstrated management and supervisory skills
Proficient interpersonal and communicative skills with a sales and service orientation for both internal and external customers
Aptitude to prioritize departmental workflow needs to meet established deadlines
Ability to exemplify the 4C’s Values of JVB – Committed, Caring, Connected, Capable
Visual and auditory skills and ability to stand, sit, stoop, reach and lift items weighing approximately 50 pounds of coin.
Knowledge and understanding of the art of the conversation
A minimum of two (2) years' experience in related positions normally required
Promotion from a Teller to a Head Teller is contingent upon the incumbent’s ability to effectively perform multiple tasks, duties, and jobs throughout the department and division.

Responsibilities

Manages the Teller staff in order to provide efficient and accurate paying and receiving services and to control bank-wide vault cash as follows:
Ensures that Tellers are providing complete paying and receiving services to customers.
Ensures that all paying and receiving, balancing, and operational activities are done efficiently and according to policy; this includes the activities of Teller staff, ATM services, and other paying and receiving activities.
Ensures that the Teller staff works as part of the customer service team and that Tellers take advantage of new business referral opportunities through the Branch Referral Program.
Ensures the coordination of work, i.e., makes certain that the work of the Teller staff is coordinated with other positions in the office, with centralized operations personnel, and other departments and offices.
Ensures the preparation of other related reports as assigned by the Community Office Manager.
Makes certain that all Tellers have an adequate supply of cash to conduct business; maintains level of cash according to approved cash management policies.
Balances and maintains currency and coin.
Orders all currency and coin for the office; ships extra money.
Maintains cash management records.
Balances vault cash each day for the office.
Observe and listen to the quality of conversation by tellers. Look for missed opportunities and give real time feedback.
Maintains and controls vault cash records for the entire bank as follows:
1) Monitors levels of cash according to approved office cash management policies; reports differences to appropriate officer.
2) Maintains cash management records for bank-wide cash and currency.
Directly supervises assigned personnel as follows:
Assists in the selection of new personnel as appropriate.
Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.
Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
Organizes, schedules, and distributes work among assigned personnel.
Keeps personnel informed of pertinent policies and procedures affecting personnel and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Administers personnel policies and procedures as established by bank policy.
Perform various duties, e.g., report preparation, information analysis, procedures coordination, etc., relating to the bank-wide paying and receiving function.
Provide safe deposit box services to customers.
Provide operational/technical support in non-paying and receiving activities, e.g., new accounts, loans, etc., as needed in the absence of Customer Service Representative.
Provide overall office supervision in the absence of the Community Office Manager, when needed
Participates with the Community Office Manager in establishing specific goals for the office; implements strategies to achieve these goals.
Determines work procedures, prepares work schedules, and expedites workflow.
Communicates with the Community Office Manager, other office supervisors, and appropriate staff personnel in order to integrate activities.
Provides timely reporting to the Community Office Manager and other appropriate groups or individuals.
Performs duties of a Teller as needed. (See Teller job descriptions.)
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Bank Secrecy Act (BSA), Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.
Coordinates specific work tasks with other personnel within the department as well as with other divisions, and departments in order to insure the smooth and efficient flow of information.
Complies with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements.
Communicates with management and staff personnel in order to integrate goals and activities.
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Benefits

Health Insurance
Dental
Vision
STD
LTD
Life Insurance etc.
Paid Time Off (PTO): PTO is given to all full-time and part-time employees! For full-time positions, PTO starts at 16 days (128 hours) per year and for part-time positions, PTO is based on the number of hours that are worked in a calendar year. The more you work, the more you get the following year!
Volunteer Time Off (VTO): VTO is given to all full-time and part-time employees also! JVB compensates full-time employees for one full day and part-time employees for half a day of work in order for them to volunteer at an organization of their choosing.
401(k) Match: JVB offers a .50 match on the dollar up to 8%. (You put in 8%, the Bank puts in 4%!)
401(k) Plan – Safe Harbor: Following the close of the year, employees receive a 3% discretionary contribution into their 401(k) plans regardless of participation.
Employee Stock Purchase Plan (ESPP): All employees are eligible to participate in ESPP each year and can purchase stock at a 5% discount!
Employee Annual Incentive Plan (EAIP): We win as a team! All employees hired prior to July 1 who receive a “meets expectations” or better on the annual performance evaluation, are eligible to receive the annual bonus that is paid out following the close of the year so long as we meet our annual goals!
Other free perks: All employees receive a free idLOCK checking account, a free savings account, a free safe deposit box, and various discounts on loans.
Grow with us: We love to see our people grow! In an effort to assist, we have established a job posting program under which all open positions in Job Grades 1-7 are posted internally for five days before an external search is completed. Open positions in Job Grades 8 and above may be posted depending on experience and educational requirements.
Work/Life Balance: We understand our people have other priorities and commitments in their lives that are important to them! As such, we are committed to providing all our people with a healthy work/life balance to help reduce some of life’s everyday stress.