Head Teller

CONNEX CREDIT UNION INC•Monroe, CT

2d•$18 - $27•Onsite

About The Position

Supervise front line staff in all functions associated with the teller line. The position has personal referral and balancing goals as well as the responsibility to ensure all employees reporting to them meet their referral and balancing goals. The Head Teller is responsible for ensuring the entire branch remains in balance and is able to pass any internal or external audits that may take place. The position requires strong sales, service, and leadership skills. The Head Teller works with the Branch Manager and Assistant Branch Manager to develop strategies for reaching all branch goals and coaching and developing branch staff. Essential Functions and Responsibilities: Delivers high quality service to members as defined by our Advocacy Statements: We will always work in your best interest We will work with you to identify your financial needs and provide solutions to improve your life We will be responsive to you and make your experience simpler, faster and friendlier Ensures personal cash drawer, subordinate cash drawers, and vault balance Maintains and ensures subordinates maintain an excellent knowledge of products and services in order to make proper recommendations and referrals to members Coaches Member Service Representatives on referral techniques and strategies Delivers superior quality service while adhering to corporate, regulatory and audit guidelines Utilizes problem solving skills and thinks independently to resolve member issues Meets goals consistently and contributes to the fulfillment of all Connex Credit Union goals Projects a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice

Requirements

2 - 3 years banking experience
Associate’s degree required or equivalent work experience
Ability to effectively coach employees
Ability to accurately manage a cash drawer
Ability to maintain confidentiality of member information
Ability to work collaboratively within the branch environment
Strong communication and sales skills
High degree of responsibility and integrity
Proficiency in Microsoft Office suite
Continued education through selected training courses
Flexible about work hours and shifts to accommodate business and member needs.

Responsibilities

Supervise front line staff in all functions associated with the teller line
Ensure personal cash drawer, subordinate cash drawers, and vault balance
Maintain and ensure subordinates maintain an excellent knowledge of products and services in order to make proper recommendations and referrals to members
Coach Member Service Representatives on referral techniques and strategies
Deliver superior quality service while adhering to corporate, regulatory and audit guidelines
Utilize problem solving skills and thinks independently to resolve member issues
Meet goals consistently and contributes to the fulfillment of all Connex Credit Union goals
Project a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice