Head Teller

BrightStar Credit Union•Pembroke Pines, FL

About The Position

The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. The responsibilities of the Head Teller include monitoring teller line operations, scheduling, and daily activities of cash-handling associates. The individual in this role must provide outstanding service to each member as defined by our Service Standards and Promises. The Head Teller is perceived as the Subject Matter Expert, showcasing best practices and providing support to other cash-handling associates. The role limits decision-making authority, excluding hiring, promotions, disciplinary actions, and termination of employees, as these are reserved for branch leadership.

Requirements

Two to five years of similar or related Head Teller experience
High school education or GED or higher
A significant level of trust and diplomacy is required in addition to standard courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Fostering sound relationships with other entities, including companies and individuals, is necessary.
Proficient keyboarding skills and proficiency with calculators are required.
Working knowledge of regulations of Credit Union products, i.e., Reg. E., Reg. CC., Reg. D, Truth in Savings Act, US Patriot Act, and other operational regulations.
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures.
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act.

Responsibilities

Accurately process all transactions related to the position. Provides all teller functions, including balancing the Night Drop, ATM, and ITM/TCD, while maintaining sufficient cash supplies.
Train employees and monitor the daily activities of cash-handling associates.
Identify the members' financial needs and suggest a product or service to meet them.
Ensure that all cash handling associates consistently and promptly balance themselves and their accounts, with minimal outages.
Inform management of critical issues concerning the teller line, the branch, and any other BSCU issues.
Knows all BSCU products and services, policies, and procedures. Assists members in promoting products and services.
Assists cash-handling associates in all out-of-balance situations as well as member issues.
Collaborate with branch leaders to create branch schedules that include Saturdays, lunch breaks, and other scheduled breaks. Rotate assignments on opening and closing days, as well as Saturdays, as needed.
Occasionally, this role will be required to assist and support other branch locations as needed to meet business requirements.
Work on multiple projects and priorities simultaneously in a fast-paced environment.
Maintain knowledge with B.S.A. Compliance training.
Weekend hours may be required.
Other job-related duties as assigned