Head Teller

Scott Credit Union•Belleville, IL

11d•Onsite

About The Position

Head Tellers are responsible for running an efficient, operationally sound teller line. This includes completing monthly reports, balancing and processing transactions in an accurate, timely manner. They are to educate their team members as well as SCU members about SCU products and services. Coaching and development of the teller line staff, with guidance from the Branch Manager, is key.

Requirements

High school diploma or equivalent
Minimum two years of diversified experience working in a retail sales or financial services environment
Personal computer experience to include Microsoft Office products

Responsibilities

Develops schedules and ensures assistance to tellers is available at all times to provide an adequate level of teller service to members.
Daily, ensures all teller transactions (cash, checks, other forms of funds) and ATM machines are balanced, reconciled, encoded, and appropriate clearing deposits made to the Federal Reserve.
Investigates member concerns, researches and finalizes a resolution. Ensure we are meeting expectations with member service satisfaction results.
Trains tellers in practices and procedures, including hold-up and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy.
Trains tellers on SCU Products and Services and acts as a mentor and coach to assist tellers with meeting cross sales goals.