Head Teller

Founders Federal Credit Union • Charlotte, NC

2d

About The Position

The Head Teller I is responsible for the total cash program and the implementation of the cash policy of the credit union ensuring that the member’s transactions are handled in the most efficient, accurate manner. This individual is responsible for supervising the teller staff. This person has access to the total operating cash fund and is responsible for verifying and maintaining all cash records.

Requirements

• High school diploma or equivalent required
• Minimum 6 months of teller experience, with a proven ability to handle large sums of money accurately and efficiently
• Strong work ethic and reliability, suitable for a leadership‑focused role
• Comprehensive knowledge of the Credit Union’s Cash Policy
• Comprehensive knowledge of the Credit Union’s Security Program
• Broad understanding of all Credit Union products and services, with the ability to provide members with accurate information on Interest rates
• Broad understanding of all Credit Union products and services, with the ability to provide members with accurate information on Savings accounts
• Broad understanding of all Credit Union products and services, with the ability to provide members with accurate information on Certificates
• Broad understanding of all Credit Union products and services, with the ability to provide members with accurate information on Other available Credit Union services
• Proficiency in Microsoft Word and Excel preferred

Nice To Haves

• Previous supervisory or team‑lead experience is preferred
• Bilingual (English/Spanish) applicants strongly encouraged to apply — not required but highly valued for serving our diverse membership

Responsibilities

• Analyze cash needs and make certain that sufficient cash is available.
• Replenish cash to tellers; maintain and balance cash dispensers (where applicable), as needed.
• Maintain plastic cards, inventories and reconcile to monthly reports as needed.
• Supervise and schedule work of tellers on a regular basis.
• Maintain daily schedule for teller staff (i.e. lunch hours, vacation, etc.) to assure branch is staffed appropriately.
• Monitor, Edit, and Approve eTIME timecards
• Complete performance reviews with assistance from management, etc.
• Maintain individual cash box.
• Assist all tellers in securing relevant information to effectively evaluate the validity of items presented at the teller line.
• Have knowledge of all computer transactions, head teller manual, teller manual and be capable of performing each transaction for members.
• Set the example for others by being courteous at all times and put forth a concentrated effort to make eye contact, smile, and greet members in a friendly, professional manner.
• Utilize knowledge of products and services to efficiently cross-sell to our membership.
• Handle the complex accounts and problems of credit union members with total accuracy and professionalism.
• Work various departmental reports on a timely basis.
• Ensure that checks are scanned in a timely manner.
• Ensure that branch is balanced at the end of the day.
• Reinforce Credit Union Security policies and branch procedures to the tellers.
• Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
• All other duties as assigned.

Benefits

• Paid Holidays
• Paid Time Off
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible spending accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining
• Fit Founders Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees