Head of Workplace Experience, Americas

Schonfeld•New York, NY

1d•$90,000 - $110,000

About The Position

We are seeking a highly organized and efficient Regional Workplace Experience Manager to work with our Global Real Estate & Facilities team in our New York City (“NYC”) headquarter office. The candidate should have deep experience in front office administration and customer service with relation to workplace experience. We are looking for a hands-on, strategic and resourceful problem solver with a proven track record of facilitating daily operations in a fast-paced environment. The Regional Head Manager will support key stakeholders within the firm and contribute to the overall success of our team. The Regional Office Manager will lead and train/develop a team of nine Workplace Experience Associates across the New York City, Summit, Jericho, Stamford, Miami, San Francisco, and Sao Paolo offices. As Regional Head Manager, you will be aspiring to achieve best in class for our colleagues in the Americas. You will be taking a lead role in helping them day to day and assisting them with adjusting to the ever-changing working environment. You will be responsible for cutting edge workplace experience technology and be a central point of contact for the various workplace initiatives happening locally and providing synergy and alignment with our global offices. You will manage both internal and external relationships from HR, Facilities, Accounting, Senior stakeholders to Building Management and Security.

Requirements

Experience in workplace experience, front office administration or hospitality
A bachelor's degree
5-8 years of office management, hospitality, and/or corporate experience
5+ managerial experience leading teams.
Proficiency in MS Excel and PowerPoint
Enthusiastic and welcoming approach to interacting with others
Excellent verbal and written communication skills to interact with team members, employees, and external contacts
Experience managing employee desk experience by working with managers on seating assignments, arranging physical desk moves, and monitoring seating/space usage
Experience with vendor management and maintaining accountability
Strong ownership and a track record of delivering results
The ability to carry out multiple tasks in a fast-paced and dynamic environment with strong attention to detail
A high level of discretion and professionalism
Ability to problem solve and remain calm under pressure
Ability to work independently and prioritize competing demands without compromising quality

Nice To Haves

Experience with Condeco
Experience with Navan
Track record of improving reception and office services

Responsibilities

Oversee office operations to maintain a highly productive and organized work environment
Hands-on working with the team, covering the front desk and assisting with the pantry services as needed
Manage new hire orientation and office tours
Lead and support the Americas Workplace Experience team while collaborating with global counterparts
Develop and document consistent work standards and best practices to ensure alignment with current business needs
Develop and update training guide to standardize best practices across offices
Manage contracts and vendor relationships; ensure day-to-day office activities run smoothly
Manage and evaluate third-party service providers, ensuring they meet performance and service level agreements, source alternative providers when necessary
Liaise with the Human Capital Management Team to ensure new joiners/leavers experience a smooth transition/exit to the firm
Event planning and management including budgeting
Train and develop staff to be proactive, provide white-glove hospitality services and enhance the employee and guest experience
Focus on providing excellent customer service and continuous service improvements
Proactively gather feedback from staff members and guests about their overall experience in the office
Track office running expenditures and inventory, process and approve invoices, and compile reports
Flexibility to align with business needs as they evolve
Manage staff performance reviews
Some travel may be required as needed to support the needs of different offices