Head of Technology

MHC•Burnsville, MN

About The Position

MHC is a global leader in AI-powered SaaS solutions that transform how organizations in highly regulated industries operate. We deliver intelligent document and payment automation solutions that drive growth, boost efficiency, and mitigate compliance risk. Our mission is to revolutionize content-heavy processes across core business functions—streamlining interactions with customers, vendors, and employees through a modern, no-code platform designed for speed, flexibility, and precision. Serving enterprise and mid-market organizations ($500M–$5B in revenue), MHC specializes in simplifying complex workflows to enhance compliance, efficiency, and customer experience. Our dynamic multi-tenant SaaS platform combines AI-driven content creation, advanced data modeling, intelligent data capture, and seamless workflow automation to deliver intuitive, end-to-end solutions. By extending functionality and integrating processes across core business systems, we empower organizations to communicate smarter, faster, and more effectively with their most critical stakeholders. We are committed to our customers’ success, and it shows. Recognized as a Leader in multiple G2 reports and named to multiple analyst reports (Gartner, IDC, Aspire, Aragon), MHC is poised for accelerated growth and continued market share expansion. For additional information visit: https://www.mhcautomation.com Who we’re looking for: We seek a strategic, hands-on leader with a growth mindset and passion for delivering customer value to lead MHC’s Technology team, including Engineering, TechOps (DevOps & Internal IT), Software Quality Assurance (SQA), Security, and Tech Project Management. You'll define and own the enterprise technology and architecture strategy, ensuring product roadmaps are delivered securely, sustainably, and at scale in alignment with MHC’s multi-year growth strategy.

Requirements

15+ years in technology leadership including a strong foundation in Engineering and application development; 5+ years leading multi-discipline teams across Engineering, Software Quality Assurance, DevOps/TechOps, and Security in a multitenant SaaS environment, with increasing scope
Deep understanding of cloud architectures (Azure/AWS), CI/CD, Docker/Kubernetes, code, observability, and cost optimization
Strong familiarity with security frameworks (SOC 2, HIPAA, GDPR, PCI), risk management, incident response, and audit processes
Proven experience leading Agile delivery at scale across multiple geographies and product lines, balancing speed, quality, and cross-team alignment
One or more technology leadership positions at a public or private equity-backed software company, including experience integrating acquired technology organizations
Exceptional ability to communicate with executives, influence stakeholders, motivate teams, and foster collaboration across functions
Track record of mobilizing and inspiring teams to increase innovation and efficiently solve real-world customer challenges
Player-coach who can flex between strategic and tactical work, thriving in fast-paced environments driving urgency, focus, and accountability across distributed teams
Strong executive presence with a proven ability to work closely with the CEO and senior leadership team as a driving force in shaping and executing strategy
Builds strong relationships and works effectively across product, customer/delivery, finance, and other functions to deliver company-wide results
Open, engaging, and action-oriented leader with strong emotional intelligence, balancing self-confidence with humility while articulating a clear vision and value proposition to all stakeholders
High-energy and decisive, with a track record of building trust quickly, prioritizing effectively, and delivering measurable impact for customers, partners, employees, and the business.
Demonstrated ability to build and manage high-performance teams, coach and mentor direct reports and team members, and scale processes, comfortable operating at both strategic and hands-on levels
Collaborative, problem-solving ownership in driving high performance by setting clear performance measures and objectives for team members, and holding team members accountable to results
Ability to paint a clear vision and inspire teams to consistently exceed goals with a high degree of productivity, discipline, and execution through detailed planning and rigorous process
Experience leading a globally distributed workforce including employees and contractors working across 5+ time zones supporting customers across 5 continents
Proven success delivering platform modernization/cloud migrations and portfolio simplification while sustaining solution quality, customer experience, and company growth
Proven ability to make and confidently support high-impact technological decisions using data even under uncertain conditions, balancing short-term delivery pressure with long-term platform and company health
Ability to harness the power of data to drive and adapt technology strategies and tactics that align with the product roadmap and drive profitable growth
Experience structuring, tracking, and improving KPIs and metrics

Responsibilities

Set and execute global technology strategy tightly aligned to company objectives and multi-year imperatives (SaaS growth, ecosystem-led growth, verticalized go-to-market, product portfolio simplification). Own and manage the technological aspects of the product roadmap, tech KPIs, operational processes, and budgets.
Establish and uphold clear lines of accountability between Product and Technology, including ownership of architecture, platforms, tooling, SDLC standards, and non-functional requirements (security, scalability, reliability, performance), championing close collaboration with the Product team to drive efficiency and fuel product-led growth.
Lead engineering and quality: Own architectural direction and standards across the MHC product portfolio; evolve the target architecture; enforce SDLC and quality practices that balance delivery speed, security, accessibility, scalability, and long-term maintainability.
Drive cloud-native and SaaS modernization: Accelerate migration and consolidation programs, balancing speed with customer retention and R&D capacity.
Own technology operations (IT Ops/DevOps): Evaluate and improve reliability, scalability, performance, and cost efficiency across environments; strengthen observability and automation; govern change control and release management and ensure the tech-enabled productivity of all MHC employees through the management of internal operations.
Own security and compliance outcomes: Partner with InfoSec to maintain SOC 2/HIPAA/GDPR/PCI controls; establish future compliance standards; manage incident response and audit readiness; publish operational KPIs; ensure sales prospect and customer trust in the platform.
Lead technology initiatives to foster innovation and integrate AI into MHC’s growth products, advancing toward agentic AI capabilities that enhance user experience and productivity while safeguarding compliance for customers.
Own technology budgeting and vendor management: Build and manage technology budgets; negotiate and optimize vendor contracts to optimize cloud spend.
Manage business continuity and disaster recovery for the business: Maintain plans and tabletop exercises across IT Ops/DevOps, closing gaps and ensuring resilience.
Champion talent management and org design across Technology teams: Structure teams, hire and develop leaders/individual contributors, foster a learning culture including AI skill enablement; align competencies for progression.
Work closely with the executive team to ensure delivery success and accelerate go-to-market growth. Partner with Product, Customer, Sales, and Finance to strategically sequence investments, clearly communicating technical constraints, architectural trade-offs, and long-term cost implications alongside product value and growth opportunities.